Aging and Disability Resource Specialist

Area Agency on Aging & Disabilities of Southwest Washington; Vancouver (WA); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement benefits

Job summary

Area Agency on Aging & Disabilities of Southwest Washington (AAADSW) seeks a dedicated ADRC professional to serve as the initial contact for services for older adults, people with disabilities, and family caregivers. The role emphasizes phone and computer-based information, eligibility screening, and connecting clients with resources to support independence at home and in the community.

You will conduct outreach, complete applications for benefits, and collaborate with partners to coordinate

Qualifications

• Four years of paid, full-time experience in social, human, or customer service roles providing information and navigation assistance to vulnerable populations, with a high school diploma or equivalent; OR
• Three years of paid, full-time experience in such roles with bilingual/bicultural experience; OR
• Two years of paid, full-time experience with an Associate’s degree; OR
• Two years of paid, full-time social service experience with a Bachelor’s degree; OR
• One year of paid, full-time social service experience with a Bachelor’s degree in social services, behavioral or health sciences; OR
• Social service experience and a Master’s degree; AIRS credentialing within two years;
• Possession of a valid driver’s license, state-required vehicle insurance, and reliable vehicle for travel.

Responsibilities

• Provide information by phone, email, mail, and in-person to the general public, healthcare providers, and organizations on programs and resources for older adults, disabilities, and caregivers.
• Conduct eligibility screening for multiple programs and follow up on referrals as needed.
• Provide person-centered options counseling resulting in successful linkage to services.
• Assist individuals to complete applications for services and benefits (Medicaid LTSS, SNAP, Medicare Part D).
• Promote access to programs for those with the greatest need.
• Utilize databases to document information, eligibility, and authorization.
• Record information in agency files and produce data reports.
• Coordinate with community partners to ensure care alignment for clients.
• Conduct outreach and presentations to promote programs and services.

Skills

Customer service

Multitasking

Communication skills

De-escalation

Bilingual or bicultural (preferred)

Education

High school diploma or equivalent

Associate’s degree or equivalent

Bachelor’s degree in social services/health sciences

Master’s degree in social services/health sciences

AIRS credentialing (within 2 years)

Tools

Word

Excel

Database systems

Job description

Summary

Aging & Disability Resource Specialists are part of a team that serves as the initial point of contact for services for older adults, individuals with disabilities, and family caregivers. Their goal is to support community members who are seeking assistance for themselves or their loved ones. Staff in this position dedicate substantial time to phone and computer interactions, providing accurate and relevant information regarding available supports and resources. They conduct eligibility screenings, assist community members in accessing helpful resources, and facilitate connections to services that promote independence and enhance quality of life both at home and within the community.

Job Type

Full-time

Description

• FLSA: Non-Exempt
• Reports to: ADRC Supervisor
• Supervisory Responsibilities: None
• Pay Grade: 18

Summary

Aging & Disability Resource Specialists are part of a team that serves as the initial point of contact for services for older adults, individuals with disabilities, and family caregivers. Their goal is to support community members who are seeking assistance for themselves or their loved ones. Staff in this position dedicate substantial time to phone and computer interactions, providing accurate and relevant information regarding available supports and resources. They conduct eligibility screenings, assist community members in accessing helpful resources, and facilitate connections to services that promote independence and enhance quality of life both at home and within the community.

Essential Functions

• Provides information by phone, email, mail, and in-person to the general public, healthcare providers and community-based organizations on programs and resources for older adults, adults with disabilities and family caregivers.
• Conducts eligibility screening for multiple programs; make and follow up on referrals as needed.
• Provides person-centered options counseling resulting in successful linkage to desired services and supports.
• Assists individuals to complete various applications for services and/or benefits (i.e. Medicaid Long-Term Care, Supplemental Nutrition Assistance Program, Medicare Part D)
• Promotes access to programs to those with the greatest economic and social need.
• Utilizes computer databases to provide information, assistance, and referral services and to document application, eligibility and authorization.
• Records information in computer databases and agency files; produces specialized data reports.
• Confers with community partners to assure coordination of care for clients.
• Provides in-service educational presentations to community partners; sometimes outside normal work hours.
• Conducts outreach to promote agency programs and services. Outreach activities include but are not limited to hosting resource tables at community events and presenting to small audiences.

Working Conditions And Physical Effort

• When attending community presentations and fairs, the employee travels by automobile and is exposed to changing weather conditions.
• Work is normally performed in a typical interior/office work environment.
• While performing the duties of this position, the employee is regularly required to talk, hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• The employee occasionally lifts or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

MINIMUM QUALIFICATIONS

• Four years of paid, full-time, on-the-job experience in social, human, or customer service roles involving the provision of information and navigation assistance to vulnerable populations, including children and families, older adults, individuals with disabilities, and caregivers, and a high school diploma or equivalent; OR
• Three years of paid, full-time, on-the-job experience in social, human, or customer service roles involving the provision of information and navigation assistance to vulnerable populations, including children and families, older adults, individuals with disabilities, and caregivers, a high school diploma or its equivalent, and are bilingual or bicultural with such experience; OR
• Two years of paid, full-time, on-the-job experience in social, human, or customer service roles involving the provision of information and navigation assistance to vulnerable populations, including children and families, older adults, individuals with disabilities, and caregivers, an Associate’s degree or it’s equivalent; OR
• Two years of paid, full-time, on-the-job social service experience and Bachelor’s degree; OR
• One year of paid, full-time, on-the-job social service experience and a bachelor’s degree in social services, behavioral or health sciences; OR
• Social service experience and a Master’s degree.
• AIRS credentialing is expected within the first two years of employment.
• Possession of a valid driver’s license, state required vehicle insurance, and reliable vehicle for work related travel.

Knowledge, Skills And Abilities

• Ability to simultaneously talk on the phone and type.
• Ability to research and propose solutions to a variety of problems presented by clients.
• Ability to document services, review and write on paper forms.
• Ability to interview clients and others in person and over the telephone to elicit information and obtain client information.
• Ability to de-escalate and provide support to callers in crisis.
• Knowledge of community resources for older adults, adults with disabilities and caregivers.
• Ability to work effectively as a team member with a wide range of diverse staff and community members and to establish and maintain effective working relationships.
• Ability to communicate verbally in the English language in face-to-face one-on-one settings, in group settings, by personal computer, or using a telephone.
• Ability to communicate effectively with clients using translator or relay services.
• Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Computer and software skills including Word, Excel and database systems; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.
• Ability to travel to community events and agencies in Southwest Washington which might not be ADA accessible.

Benefits

Benefits include WA state PERS retirement, medical, dental and vision insurance, personal holidays, and generous sick and vacation leave.

• AAADSW is an Equal Opportunity Employer
• A criminal background check will be administered
• Revised: 05/13/2026

The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Additionally, AAADSW supports an inclusive environment for individuals with or without disabilities. Individuals who feel they may need reasonable accommodation to perform the essential functions of this position are encouraged to contact the Human Resources department for further assistance.

Salary Description

$55,992 - $77,208, annual