Agile IT Technical Writer & Documentation Specialist

ASM Research, An Accenture Federal Services Company; Bismarck (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Technical Writer to translate complex IT and security concepts into clear user guides, SOPs, and online help. You will work with engineers, analysts, and ITSM leaders to produce accurate, reusable content across manuals and knowledge bases.

Ideal candidates have 0–3 years of technical writing experience, a Bachelor's degree in a related field, and familiarity with documentation tools.

Qualifications

• Bachelor's degree in English, Technical Writing, Communications, IT, or related field, or equivalent experience.
• 0–3 years of progressively responsible technical writing or related experience.
• Ability to translate complex technical information into clear, concise content for varied audiences.
• Experience with documentation tools (word processing, PDF, and help-authoring/publishing).
• Strong writing, editing, and proofreading with attention to detail and version control.
• Ability to work independently and with cross-functional teams in a fast-paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with travel under 10%.

Responsibilities

• Translate complex technical and security-relevant information into clear user guides, SOPs, workflows, and reference materials tailored to varied audiences.
• Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; reviewing specifications; and observing system workflows to ensure accuracy and completeness.
• Apply structured writing principles, standardized templates, and style guides to create cohesive, findable, and reusable content across manuals, knowledge articles, training materials, and online help.
• Use documentation and publishing tools to produce and maintain content in multiple formats, including web-based help, printable documentation, and training or presentation materials.
• Apply plain-language principles, accessibility standards, and federal documentation guidelines to improve clarity, readability, and compliance.
• Coordinate review cycles, track stakeholder comments, and maintain version control to ensure all documentation retains an auditable and governed change history.
• Partner with agile and DevOps delivery teams to update documentation iteratively in alignment with frequent system releases, configuration updates, and service changes.
• Support documentation needs for enterprise IT services - such as cloud platforms, cybersecurity capabilities, and ITSM workflows - essential to mission-critical Federal Client operations.
• Collaborate closely with the ITIL Specialist and Service and Integration Management Lead to align documentation with ITIL-based service management practices and process governance.

Skills

Technical writing

Editing

Proofreading

Attention to detail

Version control

Education

Bachelor's degree or equivalent

Tools

Word processing

PDF tools

Help authoring tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Technical Writer to translate complex IT and security concepts into clear user guides, SOPs, and online help. You will work with engineers, analysts, and ITSM leaders to produce accurate, reusable content across manuals and knowledge bases.

Ideal candidates have 0–3 years of technical writing experience, a Bachelor's degree in a related field, and familiarity with documentation tools.