Agile BA & Technical Writer for Federal IT Solutions

ECS Corporate Services; Quantico (VA); On-site; USD 80,000 - 130,000; Full time

Job summary

ECS Corporate Services in Quantico, VA seeks a Business Analyst/Technical Writer to shape requirements, craft end-user documentation, and support enterprise IT services for federal clients. The role emphasizes agile practices, cross-team collaboration, and training end users on new solutions.

The ideal candidate has 5+ years of experience in analyzing complex systems, strong communication skills, and the ability to convey technical concepts clearly to non-technical stakeholders.

Qualifications

• U.S. citizenship with Top Secret clearance required.
• Minimum five years' experience analyzing and documenting complex systems and applications.
• Experience collaborating with customer representatives, program management, and quality managers to define and document requirements in small increments.
• Experience creating and maintaining knowledge bases and document repositories.
• Experience creating and maintaining end-user documentation including SOPs, QRGs, process documentation, and other training materials.
• Experience conducting SME interviews to convert technical knowledge into clear documentation.
• Experience establishing documentation templates, style guides, and writing standards.
• Excellent written and oral communication skills.

Responsibilities

• Interact with stakeholders including federal government units, governance, ECS service desk, operations and engineering teams to understand end users' needs.
• Develop presentation materials for executive-level briefings to explain program status, issues, requirements and impact of proposed resourcing.
• Collaborate with Configuration Management to audit Azure DevOps and Jira and provide QA support for proper linkages and entries.
• Collaborate with other teams to understand how production system changes may affect development and testing.
• Decompose functional requirements into Epics, Features, and User Stories for Kanban/Scrum.
• Develop acceptance test criteria to validate delivered functionality.
• Facilitate scrum ceremonies and improve Agile practices across iterative releases.
• Coordinate monthly sprint reporting and communication.
• Support software testing and execute test scripts as needed.
• Track, report on issues and risks using guidelines.
• Train end users on new solutions and processes.

Skills

Stakeholder communication

Agile practices

Documentation

End-user training

Problem solving

Tools

Azure DevOps

Jira

Job description

ECS Corporate Services in Quantico, VA seeks a Business Analyst/Technical Writer to shape requirements, craft end-user documentation, and support enterprise IT services for federal clients. The role emphasizes agile practices, cross-team collaboration, and training end users on new solutions.

The ideal candidate has 5+ years of experience in analyzing complex systems, strong communication skills, and the ability to convey technical concepts clearly to non-technical stakeholders.