Agentic Product Manager

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Manager within the Agentic Experience organization to own the end-to-end life cycle, translate customer insights into compelling features, and drive adoption and engagement with agentic experiences.

You will partner with Channels, Communications, and Personalization teams, shape product strategy, manage discovery and backlog, and measure success through clear metrics while delivering scalable, resilient experiences.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong stakeholder management skills with the ability to align cross-functional teams and drive decisions independently without escalation.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.

Skills

Product management

Lifecycle knowledge

Data analytics

Stakeholder management

Cross-functional leadership

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase's Agentic Experience organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing the strategies that drive awareness, adoption, and long-term engagement with Chase's agentic experiences. Utilizing your deep understanding of customer behavior, digital engagement, and channel strategy, you guide how customers discover and return to agentic features — translating data and research into actionable messaging, entry point, and notification strategies. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams across Channels, Communications, and Personalization to deliver experiences that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Comms, Marketing, Analytics) and drive decisions independently without escalation

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms