Agentic Operations Architect

United States Digital Space LLC; United States; Hybrid; USD 170,000 - 247,000; Full time

Job summary

United States Digital Space LLC is seeking an Agentic Operations Architect to own reusable patterns that enable agentic service workflows. You will prototype and standardize patterns, helping builders assemble from proven components across the org.

You’ll shape the platform, rank opportunities, and work with Data to measure performance, ensuring reliable, compliant automation that scales with AI. This role blends hands-on prototyping with strategic impact.

Qualifications

• 8+ years in operations, product, or AI roles with hands-on production experience.
• Hands-on experience with agentic tooling, orchestration, or multi-agent coordination.
• Strong fluency with LLM systems: prompt design and behavior at scale.
• Experience designing human-in-the-loop systems with escalation controls.
• Ability to define and diagnose workflow metrics and distinguish regressions.
• Proven track record influencing Product, Engineering, Legal, Security, and Compliance.
• Familiarity with Responsible AI governance and risk management in production.
• Prior experience building in evolving functions while flying the plane.

Responsibilities

• Design reusable patterns for agentic service workflows and orchestration.
• Set concrete standards for builders to apply without direct supervision.
• Prototype workflows to validate patterns and extract reusable parts.
• Capture learnings to accelerate future patterns and improve safety.
• Influence Product on what to build next with evidence-backed needs.
• Prototype around gaps to prove capability before investment.
• Be candid about gaps between needs and existing solutions.
• Rank automation opportunities by volume, risk, and impact.
• Work with Data to define how workflow performance is measured.

Skills

8+ years in operations, product, or AI

Hands-on agentic tooling

Multi-agent coordination

LLM systems fluency

Human-in-the-loop design

Workflow metrics & regression analysis

Cross-functional influence across orgs

Responsible AI governance & risk

Proven pattern-driven development

Tools

MCP-style integrations

RAG architectures

Job description

About the company

At the company, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build the company should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at the company. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

As an Agentic Operations Architect, you will own the reusable capabilities that make agentic service workflows possible, the patterns, primitives, standards, and tooling that other builders across the org use to automate discrete customer problems. You are not the owner of any single workflow. You are the reason a workflow that took six weeks takes two, and the reason the tenth one is safer than the first. You will prototype workflows yourself, but as a means to an end: to prove a pattern is sound, to find out what builders are missing, and to earn the right to set a standard.

About the Team:

The mission of our Service Transformation (CXT) team is to quickly evolve and scale how the company delivers outstanding service experiences and leverages AI to do so. Our team designs the systems, governance frameworks, and feedback loops that allow the company's service model to improve continuously, operate reliably, and earn the trust of the customers and employees who depend on it.

Here’s what you’ll do day-to-day:Build the patterns

• Design the reusable patterns for agentic service workflows, orchestration, HITL protocols, override and escalation logic, quality safeguards, so builders assemble from proven components

• Set the standards builders work to, concrete enough to apply without you in the room

• Prototype workflows selectively: to validate a pattern, expose a gap, or unblock a hard problem, then extract the reusable part and hand it off

• Pull learnings from every build back into the shared patterns, so each one is faster and safer than the last

Shape the platform

• Influence Product on what to build next: turn what's slowing builders down into specific, prioritized asks backed by evidence

• Prototype around gaps the platform doesn't cover yet, proving a capability is worth building before USP invests

• Be honest in both directions about the distance between what builders need and what exists

Point capacity at the right problems

• Rank automation opportunities by volume, risk, and customer impact, mining SOPs, operational metrics, and interaction data, to determine what gets built and where builders go

• Work with Data to define how workflow performance gets measured, so every builder measures the same way

• Identify where there are processes which exist which should not be automated

Carry the quality stakes

• Bring what's at stake for customers into Legal, Security, Compliance, and platform reviews, so requirements land in the patterns instead of getting retrofitted per workflow

• Represent how the portfolio is performing to senior stakeholders, briefly, and in a way that drives action

Here’s what we're looking for:

• 8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows in production

• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations, including multi-agent coordination — conceptual familiarity is not sufficient at this level

• Strong fluency with LLM systems: prompt design, evaluation, and how models actually behave at scale

• Experience designing human-in-the-loop systems with clear escalation logic, override controls, and compliance‑aware checkpoints

• Ability to define and diagnose workflow metrics — solve and assist rate, containment, escalation quality — and to tell a real regression from noise

• Proven track record influencing Product, Engineering, Legal, Security, and Compliance in writing, in design reviews, and in high‑stakes forums

• Familiarity with Responsible AI practices, governance, and risk management in production

• Prior experience in a function being actively redefined — you have built the plane while flying it before

Strongly preferred

• Experience with RAG architectures and retrieval quality optimization

• Ability to assess whether underlying data structures, quality, and governance can support reliable agentic performance

• Experience in SaaS, fintech, or regulated environments where compliance constraints are real

• Exposure to AI governance or safety‑oriented review processes

Our cash compensation amount for this role is $168,420/yr to $210,525/yr in Denver & most major metro locations, and $197,895/yr to $247,369/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

the company has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, the company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a the company office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at the company.

the company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. the company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. the company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to