Agentic Commerce Architecture & Delivery Manager Communications, Media, & Technology

Nexxt, Inc.; Boston (MA); On-site; USD 94,000 - 245,000; Full time

Job summary

Accenture Song seeks a Manager in Customer Technology - Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams. You will ensure AI-driven capabilities are production-ready and well integrated with enterprise ecosystems.

In this role, you will apply agentic architecture patterns across composable platforms, translate designs into executable plans for leading vendors, and manage pods across AI, backend, data, and cloud teams to drive measurable business value.

Qualifications

• 7+ years of experience delivering enterprise-scale commerce and digital platforms.
• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks).
• Hands-on experience building agentic AI capabilities integrated into production systems.
• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems.
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
• Industry expertise in CMT Industry.

Responsibilities

• Lead design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready and well integrated.
• Apply and extend Agentic Commerce architecture patterns across composable and platform-led implementations.
• Translate AI-driven commerce designs into executable build plans aligned to leading ecosystems (Salesforce, Adobe, SAP, MACH).
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments.

Skills

Enterprise-scale delivery

AI-enabled commerce

API-led architecture

Microservices architectures

LLMs integration

Tools

CI/CD tooling

Kubernetes

Cloud platforms (Azure/AWS/GCP)

Job description

About Accenture Song - Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What's in it for you

• Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)


• Contribute to Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets


• Own delivery of solution components and workstreams-from design through build, rollout, and value realization


• Work with global clients across B2C, B2B, and B2B2C commerce


• Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology - Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

Commerce & Platform Delivery

• Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations


• Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems


• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services


• Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems


• Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps


• Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP


• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Implement policy-driven architecture including governance, compliance, auditability, and explainability


• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI


• Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations


• Build and enhance internal accelerators, reference architectures, and reusable components


• Engage senior client stakeholders, translating architectures into delivery outcomes

Basic Qualifications

• 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:


• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)


• Hands-on experience building agentic AI capabilities integrated into production systems


• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems


• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms


• Industry expertise in CMT Industry

Preferred Qualifications

• Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps


• Experience applying enterprise governance frameworks for AI-driven systems


• Solid understanding of observability, performance benchmarking, and AI evaluation frameworks


• Demonstrated ability to lead and mentor cross-functional engineering teams


• Strong communication skills-able to present designs and delivery plans to senior stakeholders


• Track record of contributing to reusable assets and practice capabilities

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth ~~~ anticipate this job posting will be posted until 09/25/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (~~~)

Role Location Annual Salary Range

• California $94,400 to $266,300


• Cleveland $87,400 to $213,000


• Colorado $94,400 to $230,000


• District of Columbia $100,500 to $245,000


• Illinois $87,400 to $230,000


• Maine $80,400 to $196,000


• Maryland $94,400 to $230,000


• Massachusetts $94,400 to $245,000


• Minnesota $94,400 to $230,000


• New York $87,400 to $266,300


• New Jersey $100,500 to $266,300


• Virginia $87,400 to $245,000


• Washington $100,500 to $245,000

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at ~~~ or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (~~~)

Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.