Agentic AI & Automation Specialist - Customer Service, Mobility Aftermarket Division

Bosch; McLean (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Meal & Parking allowances

Premium insurance for employee

Flexible benefits

Domestic and international training

Job summary

Bosch is seeking an AI/automation professional to optimize Customer Service processes through AI, data, and automation technologies. You will develop AI assistants and agent workflows, and build automation using Power Platform and APIs.

You will collaborate with process owners across regions to ensure data quality, governance, and scalable solutions, while promoting digital skills within the team.

Qualifications

• Bachelor's degree in Computer Science, Data Science, Information Technology, Engineering, or a related field.
• 3+ years of experience in AI, automation, BI, or digital solutions.
• Proficient in Python and SQL with data integration and automation experience.
• Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP.

Responsibilities

• Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.
• Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven activities.
• Build and maintain automation solutions using Power Platform, Power Automate, APIs, and N8N.

Skills

Python

SQL

Generative AI

Data integration

Problem solving

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Power Automate

Power Platform

APIs

N8N

MCP

Job description

Company Description

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.

Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.

Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam

Job Description

• Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.
• Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities.
• Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies.
• Integrate data and AI solutions with internal systems, databases, and business applications.
• Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions.
• Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders.
• Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle.
• Share best practices and reusable solutions across Customer Service and regional teams.
• Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team.

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Information Technology, Engineering, or a related field.
• Minimum 3 years of experience in AI, automation, business intelligence, or digital solutions, preferably in a business or Customer Service environment.
• Good knowledge of Python and SQL, with practical experience in data integration & process automation.
• Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP.
• N8N and system integration is an advantage.
• Experience with Generative AI, LLMs, RAG, or AI agents and their practical business applications.
• Experience in developing or supporting automation workflows, or AI-powered solutions.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions.
• Good understanding of data quality, governance, security, and responsible use of AI.
• Strong communication and stakeholder management skills, with the ability to work effectively with both technical and business teams.
• Proactive, flexible and willing to continuously learn and apply new AI, data, and digital technologies.

Additional Information

• Committed 13th month bonus
• Collaboratively yearly performance bonus
• Meal & Parking allowances
• Premium insurance for employee
• Flexible benefits
• Domestic and international training opportunity
• Career development program with buddy and mentoring program
• Good benefits of company activities, team building and year end party
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era