Agent Support Specialist

Creative Solutions Services, LLC; Town of Florida (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

4 Corner Resources is seeking an Agent Support Specialist to support a high growth real estate brokerage partner. The role focuses on delivering a smooth, accurate, and supportive experience for real estate agents from their first day forward.

Location: Onsite in Lake Mary, FL. Contract: 3-6 months, with intent to convert perm. Rate: $20-22/hr. Schedule: Tue-Sat 9:00 AM-6:00 PM with Sun and Mon off.

Qualifications

• 1-2 years of experience in customer support, onboarding, call center, concierge, or technical support.
• Real estate administrative or brokerage operations experience preferred.
• Strong task management skills with the ability to support multiple onboarding workflows at once.
• High attention to detail with documentation review, data entry, and compliance tasks.
• Clear, professional communication across phone, email, chat, and video.
• Ability to work independently while collaborating with cross functional partners.
• Comfortable managing high volumes while staying organized and composed.
• Willing and able to learn new systems and troubleshoot unfamiliar tools quickly.

Responsibilities

• Manage the full onboarding lifecycle for newly affiliated agents.
• Prepare and process onboarding documents, including Independent Contractor Agreement materials.
• Review submitted documents for completeness and compliance, following up with agents to resolve missing or incorrect information.
• Partner with broker and internal teams to support licensing requirements, MLS access, and affiliations.
• Provide real time phone support to explain processes and resolve issues efficiently.
• Troubleshoot basic technology and platform issues and coordinate with vendors or internal teams when needed.
• Contribute to team goals related to onboarding speed, accuracy, and agent satisfaction.

Skills

Onboarding

Customer Support

Real Estate Ops

Documentation

Communication

Independent Work

Multi-Tasking

Troubleshooting

Job description

4 Corner Resources is seeking an Agent Support Specialist to support a high growth real estate brokerage partner. This role focuses on delivering a smooth, accurate, and supportive experience for real estate agents from their first day forward. The Agent Support Specialist plays a key role in helping agents feel prepared, confident, and supported as they begin and grow their business.
Location: Onsite in Lake Mary, FL
Contract: 3-6 months, with intent to convert perm.
Rate: $20-22/hr
Schedule: Tues- Saturday 9:00 AM- 6:00 PM with Sunday and Monday off.

Agent Support Specialist Key Responsibilities:

• Manage the full onboarding lifecycle for newly affiliated agents.
• Prepare, distribute, and process onboarding documentation, including Independent Contractor Agreement materials.
• Review submitted documents for completeness and compliance, following up with agents to resolve missing or incorrect information.
• Partner with broker and internal teams to support licensing requirements, MLS access, and affiliations.
• Provide real time phone support to explain processes and resolve issues efficiently.
• Troubleshoot basic technology and platform issues and coordinate with vendors or internal teams when needed.
• Contribute to team goals related to onboarding speed, accuracy, and agent satisfaction.

Agent Support Specialist Qualifications and Skills:

• One to two years of experience in customer support, onboarding, call center, concierge, or technical support.
• Real estate administrative or brokerage operations experience preferred.
• Strong task management skills with the ability to support multiple onboarding workflows at once.
• High attention to detail with documentation review, data entry, and compliance tasks.
• Clear, professional communication skills across phone, email, chat, and video.
• Ability to work independently while collaborating with cross functional partners.
• Comfortable managing high volumes while staying organized and composed.
• Willing and able to learn new systems and troubleshoot unfamiliar tools quickly.

4CR3