Agent Success Specialist

Americo Financial Life and Annuity; Saint Joseph (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Americo Financial Life and Annuity is seeking an Agent Services Representative to support agents and distribution partners. In this role, you'll manage inquiries, deliver knowledgeable service, and collaborate across departments to enhance agent experience.

The ideal candidate is relationship-oriented, possesses strong communication skills, and thrives in a team-oriented environment. An educational background in a relevant field is preferred, along with experience in customer service or insurance.

Qualifications

• Strong verbal and written communication skills with a polished service presence.
• Ability to learn and apply detailed product and regulatory information.
• 1+ years of customer service experience is preferred.

Responsibilities

• Provide professional service to Americo agents through various channels.
• Serve as a single point of contact for agent inquiries.
• Facilitate communication across departments to ensure agent needs are met.

Skills

Communication skills

Problem-solving

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Associate’s degree or equivalent work experience

Tools

Microsoft Office

CRM systems

Job description

Americo Financial Life and Annuity is seeking an Agent Services Representative to support agents and distribution partners. In this role, you'll manage inquiries, deliver knowledgeable service, and collaborate across departments to enhance agent experience.

The ideal candidate is relationship-oriented, possesses strong communication skills, and thrives in a team-oriented environment. An educational background in a relevant field is preferred, along with experience in customer service or insurance.