Part Time Agent Services Representative

Americo Financial Life and Annuity; Kansas City (MO); Presencial; USD 30.000 - 45.000; A tiempo parcial

Descripción de la vacante

A financial services company is seeking a Part Time Agent Services Representative in Kansas City, MO. This role involves assisting agents with inquiries and ensuring their needs are met in various business processes. The ideal candidate will have excellent communication skills, knowledge of insurance, and a strong customer service focus. This is an entry-level position with part-time hours.

Formación

• Full knowledge of insurance contracts and insurance philosophy.
• Excellent written and verbal communication.
• Typing speed of 35 wpm.
• Detail-oriented with a strong sense of urgency.
• Strong customer service focus.
• Independent problem-solving abilities.

Responsabilidades

• Assist Agents/IMO with phone inquiries.
• Facilitate email requests for information.
• Ensure agents’ needs are met.
• Provide sales assistance including product info.
• Make proactive calls to persuade agents.

Conocimientos

Insurance knowledge

Communication skills

Typing speed

Detail-oriented

Customer service

Problem-solving

Descripción del empleo

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Job Summary

Americo is seeking a part-time Agent Service Representative to join our team. This position provides a single contact point for Agents/IMO’s who have questions or need assistance in facilitating business processes related to Product Knowledge, System Support, Licensing and Contracting, Commissions, Agent Debt, New Business or Underwriting. Contact Center Associates will facilitate tasks and communication across departments to ensure that agent’s needs and expected service levels are being met.

Agent Services Representative

Job Summary

Americo is seeking a part-time Agent Service Representative to join our team. This position provides a single contact point for Agents/IMO’s who have questions or need assistance in facilitating business processes related to Product Knowledge, System Support, Licensing and Contracting, Commissions, Agent Debt, New Business or Underwriting. Contact Center Associates will facilitate tasks and communication across departments to ensure that agent’s needs and expected service levels are being met.

Key Responsibilities

• Assisting Agents/Independent Marketing Organizations with phone inquiries and the facilitation of items related to Licensing, New Business and Commissions/Debt.
• Assisting Agents/ Independent Marketing Organizations with email requests for information or assistance.
• Facilitating tasks/communication across departments to ensure the agents needs and expected service level commitments are being met.
• Provide sales assistance including product and system information, running illustrations, placing orders and completing applications.
• Make proactive calls to new/existing agents to persuade them to sell Americo.
  
  

Knowledge, Skills And Abilities

• Full knowledge of insurance contracts and insurance philosophy
• Excellent written and verbal communication with a strong desire to interact with others via phone.
• Typing speed of 35 wpm. Ability to quickly document files and move to next item.
• Detail oriented with a strong sense of urgency. Able to build rapport while facilitating speedy resolution.
• Courteous and patient; positive attitude even when situation is unpleasant. Strong customer service focus.
• Ability to operate in a high energy, ever changing environment with minimal assistance and direction.
• Excellent phone voice, grammar and a strong desire to help people. Ability to work well with others at various levels within the organization.
• Independent problem solving abilities. Desire and ability to take ownership of situation and resolve problems.
• Looking for both bilingual and non bilingual candidates

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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