AGENT - SPA FRONT DESK

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel and casino is seeking an enthusiastic Spa Front Desk Agent to provide top-notch customer service and manage the reception area of their spa. The role involves greeting guests, booking appointments, and ensuring a high standard of guest satisfaction. This is a full-time position offering competitive hourly pay and numerous employee benefits.

Benefits

Medical, Dental, Vision Prescription

401K with match

Paid Time Off

Holiday Pay

Free Meals and Uniforms

Discounts at Hard Rock properties

Annual bonus eligibility

Training and Leadership development

Wellness programs

Recognition programs

Qualifications

• Minimum of 1 year front desk experience.
• Must be detail-oriented and have ability to multi-task.
• Excellent communication and listening skills.

Responsibilities

• Greet guests and answer phone calls promptly.
• Book, change and cancel spa appointments.
• Maintain a clean and organized work area.

Skills

Customer service skills

Attention to detail

Multi-tasking

Computer skills

Tools

POS systems

Job description

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Overview

The Spa Front Desk Agent is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products,

Overview

The Spa Front Desk Agent is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products,

booking appointments, checking the guest into the computer system and charging for services performed. Responsible for supporting the guest experience from check-in, to departure, adhering to all Hard Rock and Forbes guest service standards.

Benefits Include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $18.00 an hour
  
  
  

Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
• Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a front Desk Bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the salon, spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of salon, and spa operations as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the facility that require assistance.
• Other duties as assigned.
  
  
  

Qualifications

• Minimum of 1 years experience in front desk experience
• Computer skills, POS, cash handling experience a plus
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
  
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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