Agent Service Coordinator

The Agency RE; Calabasas (CA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Professional development budget

Comprehensive health benefits

401(k)

HSAs FSAs

Employee Assistance Program (EAP)

Job summary

The Agency is seeking an Agent Services Coordinator to support our Calabasas and Malibu offices. You will handle day-to-day office needs, use our proprietary platforms, troubleshoot in person, and coordinate with Marketing and Agent Experience teams to ensure a superb agent experience.

Ideal candidates have a bachelor's degree, 0-2 years in admin/marketing/customer service, and comfort with Canva, Google Suite, and basic design. This hybrid role offers proximity to luxury markets in LA.

Qualifications

• Bachelor's Degree preferred.
• 0-2 years of experience in office administration, marketing, and/or customer service.
• Real estate industry and/or luxury brand experience or strong interest is a plus.
• Excellent customer service skills.
• Proficient use of Canva and basic design understanding (production level).
• Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.
• Must be tech-savvy and comfortable with general business software.
• Self-starter mindset.
• Ability to travel between multiple office locations as needed.
• Interest in client services and relationship-building.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Oversee reception items, office organization, and daily office management.
• Liaise between the office and Marketing, Agent Experience, and other departments.
• Maintain office supplies, equipment, and organized marketing collateral.
• Assist with in-office meetings and events, including space setup and teardown.
• Collaborate with office staff to ensure a positive agent experience.
• Assist with administrative transactional tasks, possibly including leases and commission checks.
• Coordinate facility management, troubleshooting, and repair coordination.
• Manage relationships with office agents and advise on marketing tools and resources.
• Use proprietary systems to create deadline-driven marketing materials and updates.
• Assist agents with marketing requests and in-person troubleshooting.
• Adhere to brand standards in all marketing materials and promote adoption.

Skills

Customer service

Communication

Organization

Multitasking

Self-starter

Tech-savvy

Relationship-building

Attention to detail

Education

Bachelor's degree

Tools

Canva

Google Suite

Adobe Acrobat DC

DocuSign

Zip Forms

Job description

Self-starter mindset

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world's prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 100 offices in 11 countries and counting.

The Position:

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Calabasas and Malibu offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team.

What You\'ll Do:

• Oversee general reception items, office organization, and daily office management.
• Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.
• Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.
• Assist with in-office meetings and events, including space preparation, setup, and breakdown.
• Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.
• Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.
• Coordinate facility management, including equipment troubleshooting, and repair coordination.
• Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.
• Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.
• Assist agents with simple marketing requests, and in-person troubleshooting.
• Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.
• Will work 3 days per week in the Calabasas office and 2 days per week in the Malibu office.

Who You Are:

• Bachelor\'s Degree preferred.
• 0-2 years of experience in office administration, marketing, and/or customer service.
• Real estate industry and/or luxury brand experience or strong interest is a plus
• Excellent Customer Service skills
• Proficient use of Canva and basic design understanding (production level)
• Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.
• Must be tech-savvy and comfortable with the usage of general business software
• Self-starter mindset
• Ability to travel between multiple office locations as needed
• An interest in client services and relationship-building
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills

Benefits & Perks:

• Paid time off
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs
• Employee Assistance Program (EAP)

Compensation:

Base Salary - $23-25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.