Agent Product Manager, Strategic Accounts (SF or NYC)

Decagon; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading AI company is seeking a Strategic APM who thrives in an autonomous environment. This role involves building AI agents in collaboration with strategic customers and providing valuable input to the product roadmap. Ideal candidates have over 6 years of relevant experience, strong technical skills, and the ability to navigate complex customer landscapes. Benefits include comprehensive health coverage and flexible vacation policy.

Benefits

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks

Qualifications

• 6+ years of relevant experience, including senior manager or equivalent.
• Experience at a top-tier consulting or professional services firm.
• Ability to shape AI agent designs.

Responsibilities

• Build, design, and optimize enterprise-quality AI agents.
• Act as a strategic advisor on AI roadmap.
• Influence feature development based on customer needs.
• Collaborate with C-suite and executives.

Skills

Senior management experience

Deep technical acumen

Strong communication skills

Relationship-building skills

Comfort in ambiguous environments

Education

MBA

Degree in Computer Science, Engineering, or Math

Job description

About the Role

We’re looking for a Strategic APM that thrives in a highly autonomous environment. You’re product-minded, scrappy, can drive highly complex projects across cross-functional teams, and are comfortable building relationships with some of the largest brands in the world.

Given their size, these strategic accounts often present the challenge of complexity, requiring the navigation of customer stakeholders across org charts. A successful Strat APM will be able to navigate this complexity seamlessly and develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders).

APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. You’ll have the opportunity to dive deep into complex business problems, build elegant solutions and then scale them out to millions users, all while being part of the founding Strat APM team. This role is ideal for future founders, general managers, and business unit leaders.

In this role, you will

• Build, Design and optimize Enterprise-quality AI agents in collaboration with Decagon’s most strategic customers — understanding their workflows, pain points, and goals.

• Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap

• Run tight feedback loops into Engineering — influence feature development based on real customer needs.

• Represent Decagon externally — working closely with customers and prospects, participating in key deployments.

• Collaborate closely with Decagon’s C-suite and other executives to continue building the playbook for strategic logos for Decagon

Your background looks something like this

• Have 6+ years of relevant experience. This includes but is not limited to:

  • Senior manager or equivalent at a top-tier consulting or other professional services firm

  • Partner at an investing firm

  • Senior product leader or group product manager

• Deep technical acumen — able to understand and shape AI agent designs.

• Strong communication and relationship-building skills.

• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better

• An MBA

• A Computer Science, Engineering, or Math degree — or equivalent technical experience.

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best