Agent Product Manager (Enterprise)

Pallet; New York, San Francisco (NY, CA); On-site; USD 120,000 - 240,000; Full time

Benefits offered by this job

Competitive equity

Full benefits package

Job summary

Pallet is seeking an Enterprise Agent Product Manager to oversee customer deployments and ensure long-term success. This highly client-facing role involves understanding complex workflows and translating them into executable AI agent workflows. The ideal candidate has over 6 years of experience in customer-facing roles, strong technical skills, and a proven ability to manage high-stakes projects. The position offers a competitive salary ranging from $120k to $240k and requires travel for major customer milestones.

Qualifications

• 6+ years in customer-facing roles, such as Product or Consulting.
• Strong technical acumen with workflows and system behavior.
• Excellent written and verbal communication skills.
• Familiarity with LLMs, APIs, and JSON.
• Basic SQL literacy.

Responsibilities

• Serve as the executive point of contact for customer deployments.
• Lead customer discovery to understand workflows and success criteria.
• Translate business processes into AI agent workflows.
• Own deployment plans and stakeholder communication.

Skills

Customer-facing roles

Technical acumen

Written and verbal communication

Project management

SaaS experience

Education

Technical degree (CS, Engineering, Math)

Tools

SQL

APIs

JSON

Job description

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.

As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.

About the Role

As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break.

The Enterprise Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.

This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.

Why This Role Is Different

You won’t inherit a playbook, you’ll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You’ll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems.

How You’ll Make an Impact

• Serve as the executive point of contact for customer deployments and long-term success
• Lead customer discovery to understand workflows, constraints, and success criteria
• Translate complex business processes into executable AI agent workflows
• Partner with Forward Deployed Engineers to validate assumptions and execute technically
• Configure, test, and release agent configurations for customer use cases
• Own deployment plans, timelines, risks, and stakeholder communication
• Lead customer kickoffs, milestone reviews, QBRs, and executive updates
• Proactively manage scope changes, escalations, and expectation-setting
• Improve and scale onboarding and deployment processes over time
• Travel for key customer milestones and kickoffs as needed (~25%)

What Success Looks Like

• Customers have clearly defined, executable workflows aligned to their business reality
• Deployments stay on track despite ambiguity, changing requirements, or complexity
• Executives feel informed, confident, and trust Pallet as a long-term partner
• Internal teams are aligned, accountable, and coordinated around customer outcomes
• Deployment processes become more repeatable and scalable without sacrificing quality

What You’ll Bring

• 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
• Strong technical acumen: able to reason about workflows, APIs, and system behavior
• Comfort operating in fast-moving, ambiguous environments
• Excellent written and verbal communication skills
• Experience managing multiple concurrent, high-stakes projects
• Familiarity with LLMs, APIs, JSON
• SaaS experience
• Basic SQL literacy

Nice to Have

• Technical degree (CS, Engineering, Math) or equivalent experience
• Experience with AI-driven or workflow automation products

Location & Logistics

• In-person, based in our San Francisco office or NYC office
• Travel required for major customer milestones
• Interviewing: Remote with final in-person round

Compensation

• $120k–$240k base salary, depending on level and experience
• Competitive equity and full benefits package

Interview Process

• Chat with Recruiter (30 min)
• Chat with Member of the Team (45 min)
• Chat with Member of the Team (45 min)
• Chat with Hiring Manager (45 mins)
• Final Interview Loop (3 hours)
• Background & reference checks

Equal Employment Opportunity Statement

Pallet is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.