Agent Product Manager, Associate

Wayfinder; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading technology company in San Francisco is seeking an Associate Product Manager to enhance its AI agent platform. The role involves working with enterprise customers to support agent design and deployment, requiring a strong interest in AI and effective communication skills. Successful candidates will thrive in a fast-paced environment and help improve customer outcomes over time.

Benefits

Medical, dental, and vision benefits

Take-what-you-need vacation policy

Daily lunches, dinners, and snacks

Qualifications

• 2+ years relevant experience in product management or consulting.
• Strong interest in AI/LLMs.
• Ability to navigate ambiguous problems.

Responsibilities

• Support design and optimization of AI agents.
• Collaborate with PMs and engineers on product direction.
• Ensure customer success through effective onboarding.

Skills

Technical fluency

Clear communication

Problem-solving

Education

Degree in CS, Engineering, or Math

Job description

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

As an Agent Product Manager, Associate, you’ll partner with enterprise customers to support the design, deployment, and optimization of AI agents. You’ll contribute to driving customer outcomes, work cross-functionally with engineering, and help evolve our agent platform based on real-world insights. This role is ideal for someone early in their product or consulting career who’s eager to learn, build, and ship fast in a deeply technical space.

What You Will Do:

• Support the design and optimization of AI agents, working closely with customers to understand their workflows, challenges, and goals.

• Collaborate with senior PMs and engineers to translate customer needs into actionable product direction.

• Facilitate tight feedback loops from customer deployments into the engineering team — identifying gaps, surfacing patterns, and advocating for improvements.

• Help deliver successful agent implementations, coordinating onboarding, configuration, and iteration cycles.

• Work with the broader team to ensure customer success, monitor performance, and support high-quality agent outcomes over time.

• Represent Decagon in select customer interactions, growing your voice as a product leader and trusted partner.

You May Be a Good Fit If You:

• Have 2+ years of relevant experience (e.g., associate product manager, solutions engineer, consultant, or early startup role).

• Have a strong interest in AI/LLMs and a willingness to develop technical fluency (prior experience with APIs or AI workflows is a plus).

• Are a clear communicator who enjoys digging into ambiguous problems and delivering crisp outcomes.

• Thrive in fast-moving environments where you can roll up your sleeves, learn quickly, and make things happen.

• Bonus: background in CS, Engineering, or Math — or other relevant technical experience.

Benefits:

• Medical, dental, and vision benefits

• Take-what-you-need vacation policy

• Daily lunches, dinners, and snacks in the office to keep you at your best