Agent Front Desk

InterContinental Hotels Group; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hotel Indigo Los Angeles Downtown is seeking a Front Desk Agent to welcome guests, manage bookings, and handle check-ins/outs with accuracy and warmth.

Ideal candidates have 1 year in front desk roles, strong communication, and tech skills to assist guests and upsell services. Flexible scheduling includes nights, weekends, and holidays to ensure smooth operations.

Qualifications

• Must have high school diploma or equivalent; a college degree is a bonus.
• At least 1 year in front desk or guest service preferred.
• Excellent communication and problem-solving abilities for guest concerns.
• Able to work flexible shifts including nights, weekends, and holidays.
• Tech‑savvy with basic math, reading, and computer skills.

Responsibilities

• Greet guests and manage bookings with a warm welcome.
• Acknowledge loyalty members and returning guests.
• Handle check-ins and check-outs, IDs, keys, and safety deposits.
• Process cash and credit transactions; upsell where appropriate.
• Record guest preferences and respond to requests and inquiries.
• Provide local information and assist with issues or concerns.
• Coordinate with management when needed and maintain guest safety.
• Stay attentive to hotel events and daily schedule.

Skills

Guest service

Communication

Problem solving

Flexibility

Tech savvy

Education

High school diploma

College degree bonus

Tools

POS systems

Computers

MS Office

Job description

Hotel: IN - Los Angeles Downtown (LAXFS), 899 Francisco St, 90017

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Who we are

Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
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