Agent Engineer

Wisq, Inc.; Redwood City (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health benefits

401K

Startup-level equity package

Job summary

Wisq, Inc. is seeking an Agent Engineer to work with customers for implementing and optimizing their HR systems using the Wisq AI platform. The role requires deep technical skills in Python and API development, along with the ability to communicate effectively with non-technical stakeholders. Responsibilities include configuring integrations with systems like Workday and troubleshooting issues. The position offers comprehensive health benefits, 401K, and equity options.

Qualifications

• Strong proficiency in Python for scripting, automation, and integration work.
• Experience with RESTful APIs, webhooks, and third‑party integrations.
• Skillful in working with JSON data structures and parsing.
• Strong analytical and troubleshooting skills.
• Preferred 5+ years in a technical role involving customer integrations.

Responsibilities

• Configure and deploy integrations with SSO, SCIM, and HR platforms.
• Work directly with customers to gather technical requirements.
• Troubleshoot integration issues and ensure data flow.
• Gather customer feedback to drive product improvements.

Skills

Python

API Development

JSON

Problem‑solving

HR systems and HCM platforms

Understanding of SSO protocols

Excellent communication skills

Java

AI prompt design

Job description

We're seeking an Agent Engineer to work directly with our customers to implement, configure, and optimize Wisq for their unique HR environments. This role combines deep technical expertise with customer‑facing skills to ensure successful deployments and ongoing success of our AI platform.

Key Responsibilities

• Configure and deploy integrations with SSO, SCIM, HRIS/HCM platforms, and document management systems (examples: Workday, SharePoint, Dayforce)
• Work directly with customers to understand their unique HR processes and requirements and gather technical requirements
• Build agentic HR workflows leveraging the Wisq AI platform (Policy Administration, Employee Support, Service Delivery, and HR Operations)
• Leveraging Wisq's cutting‑edge RAG technology, synchronize customer content and validate Harper's question‑answering capabilities
• Develop configurable extraction algorithms to process diverse customer data formats—from bespoke performance review templates to non‑standard file structures—in the data ingestion workflow.
• Assist with HRIS updates and data maintenance
• Troubleshoot integration issues and ensure seamless data flow between systems
• Gather customer feedback and advocate for product improvements

Qualifications

• Python – Strong proficiency for scripting, automation, and integration work
• API Development – Experience with RESTful APIs, webhooks, and third‑party integrations
• JSON – Comfortable working with JSON data structures and parsing
• Problem‑solving – Strong analytical and troubleshooting skills
• Experience with HR systems and HCM platforms (Workday, SharePoint, Dayforce, etc.)
• Understanding of SSO protocols (SAML) and SCIM provisioning
• Excellent communication skills with ability to explain technical concepts to non‑technical stakeholders
• 2+ years in a technical role involving customer integrations or implementations, preferred 5+ years
• Java experience (beneficial but not required)
• Skilled in AI prompt design, testing, and iterative refinement

Who You Are

We're looking for exceptional engineers who thrive across the full spectrum of AI challenges - from fine‑tuning to agentic workflows. You'll be the bridge between our cutting‑edge AI technology and real‑world customer needs, diving deep into technical integrations while building meaningful relationships with HR teams.

You're equally comfortable writing Python scripts, building API integrations, and explaining complex technical concepts to non‑technical stakeholders. You thrive in environments where no two days are the same - one moment you're troubleshooting a Workday integration, the next you're designing custom workflows for a client's unique PIP process.

Benefits

Wisq offers comprehensive health benefits, 401K, and a startup‑level equity package.