Agent Engagement Manager

FurtherAI; San Francisco (CA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Best-in-class health, dental, and vision benefits

Competitive compensation and stock options

Unlimited PTO

In-office culture

Lunch and dinner onsite

Team events

Commuter benefits

Company 401(k)

Job summary

A technology company redefining insurance is seeking an Agent Engagement Manager for a high-impact role in San Francisco. This full-time position entails owning customer implementations from kickoff to deployment, working closely with teams to ensure measurable success. The ideal candidate has 3+ years of experience in customer implementations, strong project management skills, and is comfortable in a fast-paced environment. The role offers competitive compensation, equity options, and excellent benefits including fully covered health plans and unlimited PTO.

Qualifications

• 3+ years of experience in leading customer implementations or technical projects.
• Comfortable working in fast-paced startup environments.
• MBB consulting background preferred.

Responsibilities

• Own end-to-end customer implementations from kickoff to go-live.
• Lead kickoff calls and workshops with customer stakeholders.
• Develop project plans and manage timelines.
• Drive adoption through training programs and customer engagement.

Skills

Customer implementation leadership

Project management

Stakeholder management

Strong presentation skills

Change management

Job description

About The Role

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact, full-time, in-person role in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You\'ll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You\'ll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

Why Join FurtherAI?

• High Impact: Own the customer journey from signed contract to successful deployment and beyond.
• Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.
• Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.
• Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.

What You\'ll Do

• Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
• Lead kickoff calls and workshops with customer stakeholders across business and technical teams
• Develop project plans, manage timelines, and keep implementations on track against customer milestones
• Partner with engineering to scope integrations and troubleshoot technical issues
• Drive adoption by building training programs, identifying champions, and helping customers change how they work
• Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
• Surface expansion opportunities and hand off to sales for upsell/cross-sell
• Translate customer feedback into product insights and advocate for customer needs with the product team
• Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Core Requirements

• Willing and able to work 5 days per week in-person in San Francisco or NYC
• Comfortable with ambiguity, long hours, and a fast-paced startup environment
• Demonstrated hunger and growth mindset
• 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
• Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
• Excellent presentation skills—can command a room with executives and build credibility quickly
• Comfortable handling objections and navigating customer resistance
• MBB consulting background (McKinsey, BCG, Bain)

Ideal Qualifications

• Insurance industry experience
• Experience implementing SaaS or AI products for enterprise customers
• Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don\'t need to code, but you need to hold your own with engineers)
• Experience with change management and driving user adoption at scale
• Prior experience at a startup or high-growth company where you built processes from scratch

If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.

Benefits

• Fully covered, best-in-class health, dental, and vision benefits
• Competitive Compensation & meaningful stock options
• Unlimited PTO
• Outstanding in-office culture in the heart of San Francisco
• Lunch and dinner onsite
• Team events, such as happy hours and off-sites
• Commuter benefits
• Company 401(k)

Compensation Range: $180K - $250K