Agent de service à la clientèle bilingue en assurance vie - CANADA

DXC Technology Inc.; Troy (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Client Service Representative to provide information on policies and products to clients. This role requires strong communication skills in both English and French, and a commitment to superior service. The position is fully remote, requiring a home office environment, and may involve shift work. Candidates should have a high school diploma and 1-2 years of client service experience.

Qualifications

• 1-2 years of client service experience.
• Fluency in written and verbal French communication skills.

Responsibilities

• Provide policyholder and product information to clients and advisors.
• Document issues and respond to requests to resolve situations.

Skills

Communication

Problem-Solving

Analytical Skills

Education

High school diploma or G.E.D.

Job description

Job Description:

Fonctions essentielles de l’emploi

• Fournirdesinformationssur lestitulairesde polices et lesproduitsaux clients et auxconseillers
• Documenter lesproblèmesetrépondreauxdemandesendéterminantles actionsappropriéesafinderésoudreles situations
• Assurer lesuivides clients dans le respect desnormesde serviceétablies
• Tenirà jour les dossiers de serviceVeilleràceque lesnormesde servicesoientmaintenuesoudépassées
• Participerà larecommandationd’améliorationsdu service et desprocédures
• Traiterles transactions nonfinancièreslorsquecelaestnécessaire

Qualifications de base

• Diplôme d’études secondaires ou G.E.D.
• 1 à 2ansd’expérienced’assistanceà la clientèle
• Solidescompétencesenmatière de communication etcapacitéàmenerplusieurstâchesde front
• Excellentescompétencesenmatière de communicationoraleetécriteenanglaisetenfrançais;maîtrisedel’anglaiset dufrançaisàl’écritet àl’oral
• Attitude positive,orientéeversle service, avec un engagement àoffrirun service dequalitésupérieure Laconnaissancedusecteurdel’assurance-vieestunatout,maisellen’estpasobligatoire(noussommesprêtsà prendreenconsidérationlespersonnesquidécouvrentlesecteur) Ils’agitd’un poste à distance;

Autres qualifications

• Compétences en affaires et en résolution de problèmes analytiques
• Compétences en communication
• Capacité à travailler de façon autonome
• Capacité de suivre les instructions orales et écrites
• Une expérience en assurance-vie est préférable
• L’administration des polices d’assurance-vie est privilégiée

Environnement de travail

• Un environnement de bureau à domicile est nécessaire
• Peut nécessiter un travail par quarts
• Ce poste est entièrement à distance et au Canada seulement
• Doit détenir un permis de travail canadien valide durée indéfinie
• Heures d'ouverture du centre d'appels : de 8 h à 19 h, heure normale de l'Est, du lundi au vendredi
• Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l'avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30

Essential Job Functions

• Provide policyholder and product information to clients and advisors
• Document issues and respond to requests by determining appropriate action in order to resolve situations
• Follow up with clients within established service standards
• Maintain service records
• Ensure service standards are maintained or excelled
• Participate in recommending improvements to service and procedures
• Process non-financial transactions when necessary

Mandatory Qualifications

• High school diploma or G.E.D.
• 1-2 years of client service experience
• Strong communication skills and ability to multi-task
• Excellent verbal and written English communication skills
• Fluency in written and verbal French communication skills
• Positive, service-oriented attitude with a commitment to offering superior service
• Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

Other Qualifications

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions
• Life Insurance experience is preferred
• Life Insurance policy administration is preferred

Work Environment

• Home office environment is required
• May require shift work
• This position is fully remote and within Canada only
• You must be legally eligible to work in Canada without requiring sponsorship now or in the future
• Call center hours of operation: 8am to 7pm, Easter Standard Time, Monday through Friday
• Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.