Agent Advisor

SERHANT.; United States; Hybrid; USD 60,000 - 81,000; Full time

Job summary

SERHANT. is seeking a highly motivated Advisor to join the S.MPLE Department, supporting real estate agents with daily workflow, onboarding, and ongoing service improvements.

You will engage with Agents, manage requests, and ensure high-quality deliverables while maintaining SLAs and confidentiality. You will leverage AI tools and internal processes, collaborate with the brokerage team, and help scale operations.

Qualifications

• 5+ years of experience, with 2-3 years in a high-level customer service position with direct client facing interactions.
• Proven experience in an office manager or in a similar administrative role, preferably within the real estate industry
• Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software
• Excellent organizational and time management skills
• Strong attention to detail and accuracy in data entry and document preparation
• Demonstrated problem solving abilities and capacity to handle multiple tasks
• Familiarity with real estate transactions and contracts a plus
• Ability to maintain and handle confidential information

Responsibilities

• Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion.
• Contribute to month over month increased Agent adoption and engagement by a minimum 5% when it comes to S.MPLE usage.
• Manage 50+ incoming Agent requests effectively with accuracy and high-quality deliverables.
• Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
• Perform onboarding procedures for new S.MPLE Agents.
• Leverage internal and external AI tools and technology that are provided.
• Act as the Quality Control checkpoint before delivering an Agent their requested items.
• Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
• Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
• Support VIP Agents and Teams to leverage their business growth.
• Liaison effectively with internal departments to scale operations and problem solve.
• Write departmental standard operating procedures that are repeatable and scalable.
• Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
• Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
• Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
• Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed.
• Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
• Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs.
• Participate in company training on skills improvement with respect to internal systems, resources & technology.
• *The Company reserves the right to add or change duties at any time.

Skills

Customer service

Office administration

CRM systems

Microsoft Office

Data entry accuracy

Organizational skills

Problem solving

Tools

CRM software

Microsoft Office Suite

Job description

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise. Our innovative approach delivers a one-of-a-kind product, empowering agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on what matters most.

About the Role

We are seeking a highly motivated and organized individual to join our dynamic S.MPLE Department as an Advisor to SERHANT. Agents. The successful candidate will play a crucial role in enhancing our agent services and experiences, which aims to provide exceptional support to our real estate agents and ensure a seamless agent experience from start to finish.

Responsibilities

• Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion.
• Contribute to month over month increased Agent adoption and engagement by a minimum 5% when it comes to S.MPLE usage.
• Manage 50+ incoming Agent requests effectively with accuracy and high-quality deliverables.
• Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
• Perform onboarding procedures for new S.MPLE Agents.
• Leverage internal and external AI tools and technology that are provided.
• Act as the Quality Control checkpoint before delivering an Agent their requested items.
• Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
• Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
• Support VIP Agents and Teams to leverage their business growth.
• Liaison effectively with internal departments to scale operations and problem solve.
• Write departmental standard operating procedures that are repeatable and scalable.
• Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
• Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
• Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
• Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed.
• Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
• Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs.
• Participate in company training on skills improvement with respect to internal systems, resources & technology.
• *The Company reserves the right to add or change duties at any time.

Job Qualifications

• 5+ years’ experience, with 2-3 years’ experience in a high-level customer service position with direct client facing interactions
• Proven experience in an office manager or in a similar administrative role, preferably within the real estate industry
• Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software
• Excellent organizational and time management skills
• Strong attention to detail and accuracy in data entry and document preparation
• Demonstrated problem solving abilities and capacity to handle multiple tasks
• Familiarity with real estate transactions and contracts a plus
• Ability to maintain and handle confidential information

Skills

• Responsible, organized, and diligent, with sense of urgency and attention to detail
• A dynamic, positive personality that is self-motivated
• Leadership ability

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

The national base pay range for this position within the United States is $70,000.00 USD.

Eligible employees may receive medical, dental and vision insurance; paid time off and paid holidays; retirement benefits; and other company-sponsored benefits, subject to applicable eligibility requirements and plan terms.

Your Location

This position is remote eligible for candidates based in the United States area. The role may include occasional work at additional SERHANT. offices or attendance at offsites, as agreed to with your manager. Candidates must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.