Agency Support Specialist

CHILDRENS SERVICE CENTER OF WYOMING VALLEY IN; Wilkes-Barre (Luzerne County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health care/Medical coverage

Dental, Vision & supplementary ins.

Life insurance

Long term disability

401k with matching

Employee assistance program

Tuition reimbursement

Student loan assistance

Licensure, supervision, CEU/CME reimb.

Calm app subscription

Referral bonuses

Holiday time

Job summary

CHILDRENS SERVICE CENTER OF WYOMING VALLEY IN seeks an Agency Support Specialist to greet clients, collect payments, and coordinate referrals in a busy behavioral health setting. You will work closely with clinicians and registration staff to ensure smooth client flow and accurate documentation.

Applicants should have a high school diploma or equivalent, experience with EHR systems, and strong communication skills. Bilingualism is preferred; healthcare administration training is a plus.

Qualifications

• High school diploma or equivalent required; healthcare administration training preferred.
• Experience with underserved and diverse populations strongly preferred.
• Strong communication skills, both verbal and written; bilingual abilities a plus.

Responsibilities

• Greet clients and visitors professionally and compassionately.
• Collect co-pays and payments, provide receipts; verify sliding scale details.
• Process referrals, authorizations, and registrations; translate as needed.
• Maintain provider schedules and coordinate client flow in the clinic.

Skills

Communication skills

Bilingual

EHR systems

Insurance verification

Multitasking

Education

High school diploma or equivalent

Tools

EHR (eClinicalWorks/NextGen/SmartCare)

Job description

Purpose of this position:The Agency Support Specialist will support access to services by welcoming clients and visitors, coordinating appointments and referrals, and assisting with registration, insurance verification, authorizations, and payments. Working closely with administrative staff, clinicians, and providers, this position helps maintain an organized and efficient flow of care while providing professional service consistent with the organization’s mission and values.Key ResponsibilitiesGreet clients and visitors in a professional and compassionate mannerCollect co-pays, payments, and provide receipts as needed including sliding scaleFacilitate and process all external referralsMaintain and coordinate provider schedules for med clinicObtain and secure prior authorization for outpatient behavioral health servicesVerify insurance eligibility, including Medicaid, Medicare, and sliding fee scale documentationAssist clients with registration paperwork and translation support as needed (if bilingual)Collaborate with registration staff, intake clinicians, and providers to coordinate client flowSupport clients with referrals, authorizations, and other administrative tasks as directedUphold the mission and values of the organization, emphasizing equitable and culturally competent careEmployee Benefits Include:FREE Health Care/Medical CoverageAffordable Dental, Vision & Supplementary InsurancesFREE Life Insurance & FREE Long Term DisabilitySafe Harbor 401k with Dollar-for-Dollar MatchingFREE Employee Assistance ProgramsYearly Annual Raises & Payday Flexibility - Control WHEN You Get PaidTuition Reimbursement - Advanced Degree & Development OpportunitiesStudent Loan Assistance Program ($150 per month on existing student loans)FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!FREE Subscription to the “Calm App”Employee Referral BonusesFlexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!Additional Benefits:Phone Plan Discounts & Online Shopping DiscountsWorkplace Banking Program BenefitsFlexible Spending Accounts . . . . AND MANY MORE!!**CSC/RCC have been Voted and Certified as a “Great Place to Work” for 2025-2026!**High school diploma or equivalent required; additional training in medical administration preferredExperience working with underserved and diverse client populations strongly preferredProficiency with Electronic Health Record (EHR) systems; experience with eClinicalWorks, NextGen, SmartCare or similar systems is a plusStrong communication skills, both verbal and writtenBilingual (e.g., English/Spanish) preferred or as required by client populationKnowledge of Medicaid, Medicare, managed care plans, and sliding fee scale processesProfessional, empathetic, and client-centered approach to customer serviceAbility to manage multiple priorities in a fast-paced clinical environment