Agency Support Associate

Inhabit®; Mason (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

401K with company match

Paid Holidays

Paid Vacation

Inhabit Employee Discount Programs

Job summary

Inhabit is hiring an Agency Support Specialist within InsureStays for a 50-state licensed agency. You will focus on licensing, underwriting, and surplus lines support, working with underwriters, brokers, and TPAs to deliver insurance programs via the RentalGuardian platform.

The role emphasizes accuracy, compliance, and data handling, with collaboration across teams in a fast-growth environment. Inhabit offers a strong benefits package and in-office work in Mason, OH or Knoxville, TN.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong organization and communication skills.
• Underwriting experience preferred.
• Proficient with Windows and Microsoft Office.
• Experience in a start-up or rapid-growth environment.
• Ability to learn proprietary software.

Responsibilities

• Licensing: handle travel insurance licensing, training, and compliance.
• Underwriting: support underwriting requirements and reporting.
• Surplus lines: work with related software for reporting and tax.
• Data entry and documentation for agency processes.
• Assist with ad hoc tasks for department managers.

Skills

Strong organization

Strong communication

Underwriting experience

Initiative

Meeting deadlines

Learning new skills

Team player

Results oriented

Customer focus

Startup/rapid growth

Software proficiency

Education

Bachelor's Degree or equivalent

Tools

Excel

Job description

About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

About Rental Guardian

RentalGuardian is Inhabit’s leading insurance product offering within their vacation short-term rental division; we provide vacation protection solutions built for the vacation rental industry. RentalGuardian partners with InsureStays (dba Sandhills Insurance Group), a licensed insurance agency, and nationally recognized underwriters to provide products best suited to the needs of the short-term rental industry. These products include travel insurance, property protection and a liability protection bundle, which protects the property manager and homeowner. The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Job Description

The Agency Support Specialist is a role within InsureStays, a 50-state insurance-licensed agency and sister company of RentalGuardian. The agency focuses on our partnerships with highly rated underwriters, brokers, agents, TPAs and technology providers to develop and manage insurance programs and services powered by the RentalGuardian platform. This role will support core agency functions including licensing and training, underwriting and account approval, surplus lines policy delivery, reporting and filing and compliance support.

What You’ll Do (Functions & Responsibilities)

Licensing Support

• Become familiar with travel insurance policy delivery, service, and management, including approved materials and program descriptions
• Become familiar with travel retailer regulations and requirements for certifying, reporting, managing and training authorized retailers under the agency and assist with documenting related business practices and processes.
• Become an expert in NIPR licensing process and support.
• Support ongoing review of client websites to ensure compliance with basic rules for offering travel and damage protection products and services.

Underwriting Support

• Become familiar with program underwriters and their underwriting requirements and processes for screening applicants for coverage approval
• Become familiar with products and related approved materials and program descriptions
• Become an expert in use of proprietary software to prepare coverage, bordereaux and experience reports related to underwriting functions.
• Assist with preparation of monthly bordereaux and agency premium payment reports

Surplus Lines Policy, BDX and Reporting Support

• Become an expert in using proprietary and third-party software related to surplus lines policy reporting and surplus lines tax calculation and payment through these systems.
• Follow prescribed processes to support the timely and accurate delivery and reporting of policies and endorsements
• Work with accounting regarding payments as they relate to underwriting activities, surplus lines policy and tax reporting and retailer compliance
• Perform data entry tasks associated with the role
• Support other insurance processes as necessary
• Compile BDX reports for BDX payments to underwriters
• Support department managers in the performance of ad hoc tasks and activities.

Qualifications

• Strong organization skills
• Strong communication skills
• Underwriting experience (preferred)
• Excel expertise
• Strong sense of initiative and ability to thrive in a start-up esque environment
• Ability to meet the requirements of scheduled activities while balancing competing priorities
• Desire to progress and learn new skills
• Works well in a team environment
• A result orientated attitude
• Commitment to meeting the needs of fellow employees and external customers
• Ability to learn proprietary and third-party software
• Proficiency in Microsoft Windows and Microsoft Office Suite
• Experience working in a start-up or rapid-growth organization

Education Requirements

• Bachelor's Degree or equivalent work experience required

Type

• Salaried, Exempt, Full-Time

Location

• Mason, OH or Knoxville, TN
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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