Agency Services Analyst

Sompo; Lenexa (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as an Agency Services Analyst, responsible for supporting agent and agency licensing processes. The role requires strong communication and organizational skills, with responsibilities including onboarding, compliance tracking, and document management. Comprehensive benefits and a competitive salary range are offered.

Benefits

Health Plans

Dental

Vision

401(k)

Paid Time Off

Parental Leave

Qualifications

• Experience in federal or state regulated programs.
• Management of licensure, specifically agent, agency, and/or adjuster licensing.
• Experience with IT Service Desk tickets.

Responsibilities

• Collaborate on the on-boarding and off-boarding process.
• Verify and process appointment and cancellation requests.
• Monitor compliance requirements for agents and agencies.

Skills

Communication

Organization

Time Management

Problem Solving

Interpersonal Skills

Education

High school diploma or equivalent

Tools

MS Office

DocuSign

Job description

Join to apply for the Agency Services Analyst role at Sompo

Position Summary

AgriSompo North America provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo North America is positioned to make a long-lasting impact on this nation’s farmers and ranchers for generations to come.

The Agency and Adjuster Services Analyst is responsible, highly organized, and focused with a positive attitude and excellent communication skills. In addition to being resourceful and independent, the individual should have a willingness to learn and take on additional responsibilities over time.

They should possess the leadership skills and drive that are needed to meet deadlines, handle multiple priorities and build trust and credibility with the team.

Essential Duties & Responsibilities

This list is meant to be representative, not exhaustive nor imply that these are the only duties to be performed by the incumbent in this job. Some incumbents may not perform all the duties listed or may perform related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Responsibilities

• Collaborate with the applicable team members through the on-boarding and off-boarding process of the appropriate parties.
• Verify and process appointment and cancellation requests. Deliver appropriate notifications and reports.
• Maintain appointment records for AABIC and document storage.
• Record and reconcile fees for appointments.
• Perform various tasks relating to the agent, agency, and adjuster’s licensure and appointing procedures.
• Perform various reporting responsibilities, as determined by the AVP Agency Services
• Monitor and track compliance requirements and error reports for agents, agency employees, adjusters, and agencies.
• Document management in applicable systems and necessary portals for all users and agencies.
• Review and update licenses for agents, adjusters, and agencies.
• Facilitate CIA and AgWorks access for all applicable users and assist IT team with AgriNet Access.
• Maintain confidentiality regarding information received from managerial staff.
• Cross-train with other supporting departments to expand knowledge of insurance products offered by AgriSompo North America
• Perform other duties as directed.

Position Requirements

Education and Work Experience:

• Required – High school diploma or equivalent or equivalent work experience.
• Previous experience in federal or state regulated programs and regulations.
• Previous experience in the management of licensure, specifically agent, agency, and/or adjuster licensing.
• Previous experience with the management of Fresh Service IT Service Desk tickets or similar systems.

Knowledge, Skills And Abilities

• Polished professional with strong written and verbal communication skills.
• Strong knowledge of general business and corporate cultures.
• Advanced skills in Outlook and other MS Office programs (Excel, Word, OneNote).
• Advanced skills in DocuSign.
• Highly organized with strong attention to details.
• Excellent time management; able to effectively prioritize.
• Ability to work effectively under pressure, adapting to unexpected events, responding well to change.
• Proactive with ability to juggle multiple responsibilities and reprioritize tasks based on new information or shifting deadlines.
• Exemplary demonstrated work ethic and pro-active, ‘can do’ approach.
• Ability to learn quickly and take on new responsibilities.
• Excellent judgment, independent thinker, resourceful.
• Self-starter with excellent anticipation skills; problem solving; follow up.
• Ability to handle highly sensitive, confidential, and non-routine information.
• Strong interpersonal skills; comfortable working with people at all organizational levels and able to adapt to diverse perspectives and styles; contributes to a team environment.

Physical Requirements & Work Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Ability to stand or sit constantly/continuously.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.

The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

Travel, up to 5% to attend meetings and/or trainings.

Salary Range

$40,000– $55,000. Actual compensation will depend on factors including location, qualifications, skills, and experience.

Benefits Overview

We offer comprehensive benefits including health plans, dental, vision, flexible spending accounts, life and disability benefits, 401(k), paid time off, parental leave, and more.

Additional Information

Sompo International is an equal-opportunity employer committed to diversity. M/F/D/V