Agency Operations Associate - Servicing Team

Capital One; Charlotte (NC); Remote; USD 64,000 - 74,000; Full time

Job summary

Join a forward-thinking company as an Agency Operations Associate, where you'll be part of a dynamic team supporting a $35BN loan portfolio. This role offers the flexibility of working from home while ensuring a seamless customer experience. You'll engage in critical tasks such as reviewing legal documents, conducting quality control, and collaborating on projects aimed at enhancing operational efficiency. If you're detail-oriented and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the chance to grow professionally while contributing to innovative solutions that make a real impact.

Qualifications

• 1+ years in financial services with strong attention to detail.
• Experience in loan servicing or compliance is a plus.

Responsibilities

• Review legal documentation and input data into the servicing system.
• Perform quality control reviews and communicate effectively with stakeholders.

Skills

Detail-oriented

Communication Skills

Project Management

Quality Control

Education

Bachelor's Degree

Military Experience

Tools

McCracken Strategy System

Job description

Overview

Agency Operations Associate - Servicing Team

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC.

Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers.

The Multifamily Servicing Teamsupports a total loan portfolio of $35BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Responsibilities

• Review and understand legal documentation in order to input onto servicing system
• Perform quality control reviews with strong attention to detail for all loans entered into system
• Ability to work both independently and collaboratively through projects and day to day functions.
• Ability to meet tight deadlines during high volume times with accuracy
• Initiate loan disbursements (Insurance, Tax, Reserves)
• Process Escrow Analysis reviews and identify any discrepancies
• Monitor servicing mailbox and complete data updates to system
• Attend assigned training covering regulatory and compliance issues
• Effectively communicate with Borrowers, Insurance Agents, third party vendors and internal associates

• Assist in initial and ongoing review of departmental procedures.
• Participate in planning, testing and implementing projects aimed to streamline and or automate manual tasks.
• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
  
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications

• Bachelor's Degree or Military Experience
• At least 1 year of experience in financial services

Preferred Qualifications

• 2+ years of Commercial Bank Operations, Loan Servicing, Risk, Compliance or Government Sponsored Entities (GSE) experience
• 2+ years experience with McCracken Strategy System

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $64,700 - $73,900 for Agency Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).