AFTS Installation Field Service Technician Lead (36288)

American Fuji Seal; Jeffersonville (IN); On-site; USD 58,000 - 88,000; Full time

Job summary

An established industry player is seeking a Field Service Technician Lead to oversee field operations and ensure exceptional customer service. This role involves troubleshooting technical equipment, managing a team, and providing training to customers. With up to 85% travel required, you will play a vital role in maintaining customer satisfaction and operational excellence. The ideal candidate will possess a strong electrical and mechanical background, excellent communication skills, and a commitment to safety. Join a dynamic team where your contributions will make a significant impact on customer relationships and service quality.

Qualifications

• Strong electrical and mechanical background required.
• 3-5 years of experience in field service or technical support.
• Ability to travel 85% for customer site visits.

Responsibilities

• Manage day-to-day field service operations to ensure customer satisfaction.
• Troubleshoot technical equipment failures on-site and via phone.
• Provide customer training on equipment operation.

Skills

Electrical and Mechanical Background

Analytical Skills

Execution Focus

Teamwork and Interpersonal Skills

Project Management Skills

Leadership Skills

Customer Focus

Safety and Compliance Mindset

Willingness to Travel

Education

Associate Degree in Technical Field

Bachelor's Degree in Electrical/Mechanical Engineering

Tools

PLC Programming (Rockwell & Siemens)

Networking Skills

Job description

Job Details

Job Location: American Fuji Technical Service - Jeffersonville, IN

Salary Range: $58262.40 - $87393.60 Salary

Description

Summary/Objective: The Field Service Technician Lead will be responsible for managing the day-to-day field service operations that drive customer satisfaction. This role includes troubleshooting technical equipment failures, providing top-notch customer service, and maintaining communication with both internal teams and external customers. Travel is a key component of this role, with up to 85% travel required.

Specific Responsibilities and Essential Functions:

• Understands the job requirements of the Install FSE and monitors the day-to-day performance of the team to ensure customers’ expectations are met and/or exceeded.
• Manages reporting on activities, trends, and makes recommendations for continuous improvement.
• Install, service, and repair SSL and PSL machinery at customer locations.
• Troubleshoot and resolve technical equipment failures via phone support and on-site visits.
• Provide customer training on equipment operation.
• Conduct testing and root cause analysis to ensure effective problem-solving.
• Provide technical feedback to improve products.
• Complete preventative maintenance and functional inspections.
• Maintain service logs and internal records in accordance with American Fuji Technical Services policies.
• Follow Health and Human Services, Environmental Health, and Safety requirements.
• Perform additional duties as assigned in an accurate and timely manner.

Qualifications

• Skills: Strong electrical and mechanical background with the ability to read blueprints and electrical documentation.
• Analytical: Ability to approach troubleshooting, project development and business performance analytically.
• Execution: Ability to focus on goals, metrics, and results. Takes accountability for self and department. Uses resources efficiently, effectively, and timely.
• Soft Skills: Strong teamwork and interpersonal skills with the ability to interact at all levels within the organization.
• Direction Setting: Possess strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment.
• Leadership: Ability to motivate, lead and mentor team-members with self-confidence to drive organizational change.
• Customer Focus: Possesses excellent interpersonal skills which are needed to establish and maintain an influential relationship with other key decision-makers in the company.
• Safety and Compliance: Consistently demonstrates “safety first” mindset, adheres to company safety and security policies. Dedicated to employee safety and well-being.
• Travel: Willingness and ability to travel 85%, with flexibility for weekday and weekend travel.

Preferred Qualifications:

• Experience with PLC programming and troubleshooting (Rockwell & Siemens) and networking.
• Familiarity with packaging equipment.
• Bachelor’s degree in electrical and/or Mechanical Engineering preferred.
• 3-5 years of experience in a manufacturing and/or field service role.
• Fluency in Spanish is a plus but not required.

Education and Experience:

• Associate degree in a related technical field (Electrical, Mechanical, or Automation) required.
• Bachelor’s degree in electrical/mechanical engineering preferred.
• 3-5 years of related experience in field service, maintenance, or technical support.

Physical Demands:

• Sitting, walking, climbing, and standing required.
• Lifting up to 50 pounds, along with pushing, pulling, stooping, kneeling, and crouching may be required.
• Close visual activity required to operate machines and view documents.
• Exposure to noise, physical hazards, and working in close quarters.

Travel Required:

• Up to 80-100% travel, including overnight stays, to customer sites across the U.S.

Other duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.