Aftersales Parts Manager

CNH Industrial Group; Arizona; On-site; USD 86,625 - 132,825; Full time

Job summary

CNH Industrial Group seeks an Aftersales Parts Manager to partner with our dealer network and drive profitable growth across parts and service operations. You will act as a trusted advisor to Case IH and New Holland Agriculture dealers, delivering strategic plans and hands-on support to improve performance, satisfaction, and market share.

This field-based role focuses on execution, influence, and measurable results, requiring extensive travel and collaboration with a global team to elevate

Qualifications

• Bachelor’s degree + 3+ years in sales, business development, or project management
• Associate’s degree + 6+ years of relevant experience
• High School diploma/GED + 8+ years of relevant experience
• Minimum 2+ years in dealership operations (parts, service, or aftersales)
• Strong understanding of agricultural equipment dealer business models

Responsibilities

• Dealer Performance & Growth: conduct comprehensive dealer parts and service assessments; develop and execute action plans tied to measurable outcomes
• Business Planning, Analytics & Reporting: lead regional business planning, forecasting, and opportunity identification
• Aftersales Strategy & Execution: implement CNH parts and service marketing programs to increase retail penetration
• Dealer Development & Relationship Management: build strong relationships with dealer leadership and key customer accounts
• Training & Enablement: deliver training programs, workshops, and seminars to improve utilization of CNH parts programs

Skills

Influence without authority

Business acumen

Territory plans

Communication coaching

Travel readiness

Education

Bachelors + 3+ years experience

Associate + 6+ years

HS diploma + 8+ years

Job description

Job Location: Field Arizona, Field California

Category for Job Posting: Sales and Marketing

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

We are seeking a high-impact Aftersales Parts Manager to partner with our dealer network and drive profitable growth across parts and service operations. In this role, you will act as a trusted advisor to Case IH and New Holland Agriculture dealers, delivering strategic consulting, actionable business plans, and hands-on support to improve dealer performance, customer satisfaction, and market share.

This is a field-based role focused on execution, influence, and measurable results.

Key Responsibilities

Dealer Performance & Growth

• Conduct comprehensive dealer parts and service assessments; develop and execute action plans tied to measurable outcomes
• Drive dealer sales performance aligned to CNH aftersales targets and growth plans
• Identify and unlock incremental parts revenue opportunities across the territory
• Lead territory-level parts business planning with a focus on market share expansion

Business Planning, Analytics & Reporting

• Lead regional business planning, forecasting, and opportunity identification
• Utilize data and reporting tools (e.g., Power BI, Salesforce, dealer financials) to drive decisions
• Identify trends, risks, and growth opportunities; deploy structured countermeasures
• Provide actionable insights and reporting to dealers

Aftersales Strategy & Execution

• Implement CNH parts and service marketing programs to increase retail penetration
• Promote integrated solutions across parts and service to grow total dealership revenue
• Influence dealer adoption of best practices to achieve 100% absorption through parts and service
• Promote a culture of continuous improvement using RCPS/RCCM (Root Cause Problem Solving and Countermeasures) methodology
• Ensure consistent delivery of training, tools, and processes that elevate dealer capability

Dealer Development & Relationship Management

• Build strong relationships with dealer leadership and key customer accounts
• Increase dealer capability through targeted coaching, training, and performance management
• Improve customer satisfaction (NPS/CSI) through structured initiatives and best practice deployment

Training & Enablement

• Deliver training programs, workshops, and seminars to improve utilization of CNH parts programs
• Support dealers in adopting tools, processes, and reporting that drive operational excellence
• Gather competitive insights and market trends to inform corporate strategy
• Provide actionable feedback and reporting to internal stakeholders

Experience Required

Qualifications

• Education & Experience (one of the following):
  • Bachelor’s degree + 3+ years in sales, business development, or project management
  • Associate’s degree + 6+ years of relevant experience
  • High School diploma/GED + 8+ years of relevant experience
• Required Experience:
  • Minimum 2+ years in dealership operations (parts, service, or aftersales)
  • Strong understanding of agricultural equipment dealer business models
• Skills & Capabilities:
  • Proven ability to influence without authority and drive dealer accountability
  • Strong business acumen (financials, absorption, margin, inventory turns)
  • Experience building and executing territory business plans
  • Excellent communication, coaching, and relationship management skills
  • Ability to travel extensively (~70%)

Pay Transparency

The annual salary for this role is $86,625 - $132,825 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Savings & Retirement benefits
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Click here to learn more about our benefits offerings! (US only)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

(SPEECH)[UPBEAT MUSIC]
(DESCRIPTION) Title, Working at CNH.A worker, framed by construction equipment, tends to crops in a field.
A farmer oversees the growth of verdant plants.
Text, Grow Together. A diverse group of young women at work in a number of office settings.
Text, Diverse.
Workers in a warehouse. People hard at work in office settings.
Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team. Text, Flexible.
A sports team; construction workers on the job; men working as a team. Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field. Using technology to modernize a wheelchair and modify a vehicle. Text, Digitalization. Text, Electrification. Alternative fuels. Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean. Text, Our people make the difference. The faces of a diverse group of smiling people. Text, Join us on our journey.
Careers at CNH dot com.

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Provider

Description

Enabled

YouTube

Provider

Description

Enabled

LinkedIn