Afternoon Intake Coordinator

Trinity Health; Springfield Township (Delaware County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Mercy Home Health is seeking a full-time Intake Coordinator to manage patient transitions to home-based care. The role includes coordinating care, verifying insurance, and serving as the first point of contact for referrals. Ideal candidates will have excellent communication skills and a healthcare background.

Benefits

Health, dental and vision insurance benefits on your first day

Daily Pay offered

Short and long-term disability

Generous paid time off

Mileage reimbursement

Comprehensive orientation

Qualifications

• High School diploma or equivalent required.
• Health care experience preferred.
• Must have valid Driver's license and reliable transportation.

Responsibilities

• Responsible for communicating, coordinating, and documenting care transitions.
• Gather and verify insurance and financial data.
• Process home care referrals into agency Electronic Medical Record.

Skills

Communication

Critical Thinking

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

OneNote

Job description

Employment Type:

Full time

Shift:

Description:

Mercy Home health is seeking a full time afternoon Intake coordinator
Must be available for a full time Afternoon shift Monday-Friday, 1-9:30 pm and a weekend rotation every 4-6 weekends which are 8-4:30 pm, with an evening & weekend differential.

Mercy Home health is seeking a full time afternoon Intake coordinator

Must be available for a full time Afternoon shift Monday-Friday, 1-9:30 pm and a weekend rotation every 4-6 weekends which are 8-4:30 pm, with an evening & weekend differential.

The Intake Coordinator for Mercy Home Health is responsible for communicating, coordinating and documenting care for the transition of patients to home-based services.

This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR and communicating with patients and families as well as working with Care Management, physicians and referral sources.

The Intake Coordinator is often the first point of contact for referral sources and people referred for Home Based Services. This role requires a high-level skill set for screening and referral triage, customer service, critical thinking and the ability to navigate multiple applications and computer systems.

Responsible for processing entry of all home care referrals, insurance information and service requests for Mercy Home and Community Health Services into agency Electronic Medical Record. Distributes referral information to each business entity daily.

Requirements include:

• High School diploma or equivalent
• Health care experience preferred
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred
• Working knowledge of managed care environment preferred
• Experience multi-tasking on multiple computer systems..
• Must have valid Driver’s license and reliable transportation to and from work site.
• Opportunity to work from home. Must have reliable internet.**** It is work from home position, but could always change in the future.
• Experience in working with Microsoft products such as Word, Excel, OneNote
• Must be available for a full time Afternoon shift Monday-Friday, 1-9:30pm and every 4-6 weekends which are 8-4:30pm, with an evening & weekend differential.

Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program

Your opportunity

• Excel with supportive, motivated colleagues in an inspiring environment
• Flexibility
• Competitive salary
• Career paths and professional development

Benefits

• Health, dental and vision insurance benefits on your first day
• Daily Pay offered
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

About Mercy Home Health

Mercy Home Health is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Faith-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare.

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.