Aftermarket Supplier Account Manager

1571 Airbus Americas Customer Services, Inc.; Herndon (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Airbus Americas Customer Services, Inc. in Herndon, VA is seeking a senior professional to manage contracts and supplier relationships within the Aftermarket and Customer Services scope.

The role emphasizes negotiation, cross-functional collaboration, and compliance with US employment standards. Required Master’s degree in Contract law, Business Administration, or Supply Chain Management, and at least 7 years' aviation industry contract management experience.

Qualifications

• Master’s degree in Contract law, Business Administration, or Supply Chain Management.
• At least 7 years in aviation contract management or similar.
• Experience with aftermarket customer services and supplier quality.

Responsibilities

• Negotiate supplier terms to protect Airbus interests on spares and related services.
• Serve as primary Customer Services focal point for procurement projects.
• Lead supplier performance reviews and drive continuous improvement.
• Coordinate cross-functional activities and manage escalation with suppliers.

Skills

Fluent English

Conflict management

Leadership

Stakeholder management

Negotiation

Communication

Project management

Change management

Analytical thinking

Education

Master’s degree in Contract law

Master’s degree in Business Administration

Master’s degree in Supply Chain Management

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail] Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Key Responsibilities

• 1. Airlines and Customers Support (30%) Negotiate supplier support conditions in order to protect Airlines and Airbus interest for support activities (such as but not limited to Spares price, GMTBUR, GDMC..) Act in escalation on customer issues Contribute to communication and events with customers Control and run every year spares price variation
• 2. Be the S (Customer Services) focal point for Equipment & Systems (30%) Be the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy Integrate Customer Services (on the overall support & services perimeter) view in Call for Tender selection reports Support Airbus Procurement projects
• 3. Manage suppliers (20%) Contribute to Procurement Senior Management Meeting and organize Customer Services Senior Management Meeting Drive Supplier Support Rating survey and associated improvement plan for Airlines and Airbus Lead escalation to supplier on specific topics
• 4. Integrate overall Support & Services view (20%) Contribute to Service Forum to deploy new business models Act in escalation on supplier support & services related issues Organize periodic aftermarket review with key suppliers Support customer services projects with impact or contribution from suppliers (Obsolescence, Entry Into Service etc) Act as the focal point for continuous improvement initiatives and process optimizations across our key interfaces Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces

Education:

Required Master’s degree in Contract law, Business Administration, Supply Chain Management

Experience:

Required Proven experience in a similar position of at least 7 years Aviation Industry experience with a strong emphasis on contract management Knowledge in aftermarket customer services Experience in Supply Chain Quality and Supplier Improvement Ability to work within a multi-national team

Travel Required:

Up to 30% Domestic and International

Citizenship:

Eligible for employment in the US

Knowledge, Skills, Demonstrated Capabilities:

• Required Fluent in English both spoken and written
• French is a plus
• Conflict management
• Proactive & dynamic mindset with a strong sense of autonomy and drive and a positive, team-player attitude
• Proven leadership and stakeholder management skills, with the ability to drive cross-functional collaboration and manage complex supplier relationships
• Excellent interpersonal, communication, and negotiation skills, with proven persuasion and influencing capabilities to manage complex supplier relationships.
• Strong organizational, analytical, project management & change management skills, with a natural appetite for structuring data, tracking progress, and managing action plans
• Problem-solving attitude, rigorous, and reactive, with the capability to manage priorities in a dynamic environment
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

• Airbus Americas Customer Services, Inc.
• Employment Type: US - Direct Hire
• Experience Level: Professional
• Remote Type: On-site
• Job Family: Material Support & services

EEO and Diversity Statement:

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.