Aftermarket Parts Growth Manager

Mickey Truck Bodies, Inc.; High Point (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Commission on Parts Sales

Performance Bonus

Paid Vacation Time

Medical (Employee cost share)

Dental (Employee cost share)

Vision Insurance (Employee cost share)

Wellness Plan with Incentives

Flexible Spending Accounts

Disability Insurance (Short-Term)

Disability Insurance (Long-Term)

Life Insurance with AD&D

401(k) with Company Match

Job summary

Mickey Truck Bodies, Inc. is seeking an Aftermarket Parts Department Manager in High Point, NC. This full-time role focuses on leading parts sales, e-commerce, inventory, and customer service for profitable growth across locations.

You will collaborate with Fleet Service Centers, Commercial Sales, Purchasing, Shipping, and Finance to drive sales, manage budgets, and coach a team through performance reviews and process improvements. Competitive benefits & commission available.

Qualifications

• Bachelor’s or Associate degree in business or related field preferred, or equivalent experience.
• 3+ years of direct-to-customer parts sales experience.
• Experience with e-commerce sales and sales data analysis.
• Experience with ERP systems; Epicor preferred.
• Warehouse management or supervisory experience preferred.
• Ability to analyze margins, inventory trends, and budgets using Excel, ERP reporting, and Power BI.

Responsibilities

• Lead and manage the Aftermarket Parts team, including Parts Sales Representatives, the Parts Administrator, and Warehouse Associates.
• Develop and manage the annual department budget and sales plan, and meet sales, gross profit, and performance objectives.
• Build and carry out a growth plan with Commercial and Fleet Service Center leadership covering existing customers, new accounts, e-commerce, and manufactured parts opportunities.
• Work directly with customers to develop customized parts support programs, and support parts sales by taking and processing orders.
• Develop parts pricing strategy and price increases, and maintain approved pricing, discount, and margin controls.
• Manage parts inventory with Purchasing, including stocking levels, reorder points, cycle counts, and physical inventories, while minimizing slow-moving and obsolete stock.
• Coordinate parts support and inventory transfers for Mickey's Fleet Service Centers.
• Oversee order accuracy and fulfillment from quote through shipment and invoicing, and resolve escalated customer issues.
• Work with Shipping and Purchasing to improve on-time delivery, fill rate, and supplier performance.
• Partner with Finance to keep accounts receivable current and to monitor freight costs and recovery.
• Manage credit memos, RMAs, warranty claims, and supplier returns.
• Manage the Mickey Parts e-commerce site to keep product information and pricing accurate.
• Maintain a weekly department scorecard and review results with Finance.
• Set team goals, coach, train, and conduct performance reviews; coordinate hiring and employment decisions with HR and leadership.
• Lead safe work practices, housekeeping, and continuous improvement in the department.

Skills

Direct-to-customer sales

ERP systems

Power BI

Excel

Team leadership

Pricing strategy

Inventory management

Education

Bachelor’s or Associate degree in business or related field

Tools

Epicor ERP

Power BI

MS Office

Job description

Mickey Truck Bodies, Inc. is seeking an Aftermarket Parts Department Manager in High Point, NC. This full-time role focuses on leading parts sales, e-commerce, inventory, and customer service for profitable growth across locations.

You will collaborate with Fleet Service Centers, Commercial Sales, Purchasing, Shipping, and Finance to drive sales, manage budgets, and coach a team through performance reviews and process improvements. Competitive benefits & commission available.