Aftermarket-Operations Manager

MWC de México, S. de R.L. de C.V.; Vonore (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Commercial Vehicle Group, Inc (CVG) is seeking an Operations Manager – Aftermarket to lead all aftermarket distribution and service parts activities. The role reports to the US National Seating Plant Manager and Alabama Operations and collaborates with Supply Chain, Customer Service, Sales, Engineering, Finance, and Manufacturing.

You will supervise warehouse, logistics, inventory, and distribution staff, set performance standards, manage budgets, and drive improvements in on-time delivery,

Qualifications

• Bachelor's degree in Operations Management, Supply Chain, Business, Engineering, or related field.
• 5+ years manufacturing leadership experience.
• Experience supporting OEM aftermarket service parts networks or distribution operations.
• Experience working with ERP-based supply chain systems such as SAP, Oracle.

Responsibilities

• Lead aftermarket distribution of CVG commercial vehicle seats, components, and service parts.
• Ensure timely processing, picking, packing, and shipment of orders to OEM service networks, dealers, distributors, and fleet customers.
• Monitor service metrics including order fill rate, on-time delivery, backorder levels, and order cycle time.
• Collaborate with customer service and sales to resolve escalations and urgent service part requirements.
• Manage operational budgets and identify opportunities to reduce freight, packaging, and warehouse costs.

Skills

Leadership

Process improvement

Education

Bachelor’s degree in Operations Management, Supply Chain, Business, Engineering, or related field

Tools

SAP

Oracle

Job description

Position Summary

The Operations Manager – Aftermarket reports directly to the US National Seating Plant Manager and Alabama Operations for the Seating division. This role is responsible for leading all operational activities supporting the Commercial Vehicle Group’s commercial vehicle seating aftermarket products. The role works closely with leaders across Supply Chain, Customer Service, Sales, Engineering, Finance, and Manufacturing. The Operations Manager typically leads warehouse supervisors, logistics coordinators, inventory specialists, and distribution personnel responsible for supporting aftermarket service operations.

Key Responsibilities

Customer Service & Order Fulfillment

• Ensure aftermarket customers receive accurate and on-time deliveries to minimize fleet downtime.
• Support fast turnaround of critical replacement components for dealers and fleet maintenance operations.
• Monitor service metrics including order fill rate, on-time delivery, backorder levels, and order cycle time.
• Partner with customer service and sales teams to resolve escalations and urgent service part requirements.

Inventory & Supply Chain Management

• Manage inventory levels of replacement seats, seat mechanisms, cushions, suspensions, armrests, seat tracks, and related components.
• Partner with CVG procurement, planning, and supply chain teams to ensure consistent availability of critical service parts.
• Implement inventory control processes including cycle counting, inventory accuracy audits, and obsolescence management.
• Assist plant leadership team to optimize warehouse layout and material flow to efficiently store both large seat assemblies and smaller service components.

Operational Leadership

• Lead operational activities supporting the aftermarket distribution of CVG commercial vehicle seats, seat components, and service parts.
• Ensure timely processing, picking, packing, and shipment of orders to OEM service networks, dealers, distributors, and fleet customers.
• Develop operational strategies that support growth of CVG’s aftermarket business.
• Monitor operational performance and implement corrective actions when necessary.

Financial Performance

• Manage operational budgets associated with aftermarket distribution and logistics.
• Identify opportunities to reduce freight, packaging, and warehouse operating costs.
• Support overall profitability of CVG’s aftermarket business through effective inventory and operational strategies.

Team Leadership

• Lead and develop warehouse, logistics, and inventory personnel supporting aftermarket operations.

Collaborate with the Operations Managers

• Establish clear performance expectations related to safety, quality, delivery, and cost.
• Foster a culture of accountability, teamwork, and operational excellence consistent with CVG leadership expectations.

Safety & Compliance

• Maintain safe warehouse and distribution operations in compliance with all safety standards.
• Ensure proper handling and storage of seat assemblies and components to prevent product damage.
• Promote a safety-first culture throughout the facility.

Qualifications

Education

• Bachelor’s degree in Operations Management, Supply Chain, Business, Engineering, or related field preferred.

Experience Required

• 5+ years of manufacturing leadership experience.
• Experience in commercial vehicle, heavy truck, automotive, bus, or industrial equipment environments strongly preferred.
• Experience supporting OEM aftermarket service parts networks or distribution operations highly preferred.
• Experience managing or working in direct partnership with internal warehouse, distribution, or service parts fulfillment operations highly preferred.
• Experience working in ERP-based supply chain systems such as SAP, Oracle, or similar platforms.

Preferred Industry Experience

• Commercial vehicle seating systems
• Heavy truck components or interiors
• Automotive seating manufacturing
• Aftermarket service parts distribution
• Fleet service support operations
• OEM supplier environments

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

Commercial Vehicle Group (CVG) is a global supplier with diverse design, engineering, and manufacturing capabilities, partnering with customers across multiple industries to meet the needs of an increasingly automated and more environmentally conscious world.