Aftermarket Customer Service Specialist

Industrial Flow North America; Houston (TX); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Office: Greens Road

Comprehensive benefits

Career growth

Job summary

Industrial Flow North America is seeking an Aftermarket Customer Service Specialist to ensure accurate and timely processing of parts orders while delivering exceptional support to internal teams and customers. You will verify equipment and serial data, generate quotes, and help drive operational efficiency.

This role reports to the Business Line Manager - Aftermarket Sales & Marketing and offers a hybrid work arrangement, splitting time between remote work and on-site at our Houston office on

Qualifications

• We encourage you to apply even if you don't meet every single requirement.
• You have at least 2 years of experience in customer service within a manufacturing or repair environment.
• High School Diploma is required.
• Experience with ERP systems, preferably SAP.
• Strong problem solving skills and the ability to work independently.
• Attention to detail and strong interpersonal communication skills.

Responsibilities

• Verify equipment and serial data, and prepare accurate quotations using approved pricing and SAP inventory checks.
• Generate accurate spare‑parts quotations by applying approved pricing matrices, confirming equipment serial numbers, and validating stock or lead‑time in SAP.
• Convert accepted quotes into clean SAP sales orders and maintain complete, up‑to‑date customer and asset records.
• Proactively follow up on open quotations, clarifying technical/commercial questions, suggest alternatives, and convert opportunities into bookings.

Skills

Planning & scheduling

SAP ERP

Problem solving

Independent work

Interpersonal skills

Attention to detail

Customer service

Education

High School Diploma

Job description

Your role

As an Aftermarket Customer Service Specialist, your mission is to ensure accurate and timely processing of parts orders while delivering exceptional support to internal teams and customers, helping drive operational efficiency and customer satisfaction. You will report to the Business Line Manager - Aftermarket Sales & Marketing.

You will:

• Verify equipment and serial data, and prepare accurate quotations using approved pricing and SAP inventory checks.
• Generate accurate spare‑parts quotations by applying approved pricing matrices, confirming equipment serial numbers, and validating stock or lead‑time in SAP.
• Convert accepted quotes into clean SAP sales orders and maintain complete, up‑to‑date customer and asset records.
• Proactively follow up on open quotations, clarifying technical/commercial questions, suggest alternatives, and convert opportunities into bookings.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 2 years of experience, working in customer service within a manufacturing or repair environment.

• High School Diploma
• Proven experience in planning and scheduling
• Experience with ERP systems, preferably SAP
• Strong problem solving skils, the ability to work independently, and the discretion to manage customer issues efficiently.
• Attention to detail and strong interpersonal communication skills

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well‑being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our office on Greens Road in Houston, TX.