Aftermarket Account Manager - HOLT Truck Centers

HOLT Group; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

HOLT Truck Centers in Austin is seeking an Aftermarket Account Manager to promote parts and service solutions to a defined customer base and pursue new business opportunities. You will manage territory coverage, cultivate relationships, and work with the Regional Aftermarket Sales Manager to execute strategic initiatives.

The role requires field-based sales with extensive daily driving, strong knowledge of the On-Highway Truck aftermarket, and a focus on achieving sales goals within the

Qualifications

• The candidate has strong knowledge of the On-Highway Truck industry and aftermarket landscape.
• Minimum of one year of direct sales experience required; three or more years in the industry preferred.
• Bachelor's degree is preferred for related fields.

Responsibilities

• Promote aftermarket parts and service solutions to an assigned customer base.
• Plan daily sales calls with a target of 5–7 visits per day.
• Conduct monthly in-person visits to all assigned accounts.
• Follow The HOLT Aftermarket Sales Process from pre-call planning to business closure.
• Collaborate with internal departments to identify and pursue sales leads.

Skills

On-Highway truck knowledge

Sales techniques

Customer relationship building

MS Office

Analytical thinking

Communication skills

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Aftermarket Account Manager - HOLT Truck Centers

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Austin South

Reporting To: Reagan Hagen Jr.

Description

The Aftermarket Account Manager is responsible for promoting after-market parts and service solutions to an assigned customer base while actively pursuing new business opportunities to expand market share. This role is accountable for achieving sales goals within a designated territory, sustaining current customer relationships, and developing conquest accounts. The individual will work closely with the Regional Aftermarket Sales Manager to execute strategic initiatives and fulfill the business plan.

The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Responsible for the sales and marketing of On-Highway Truck parts and service offerings
• Provides comprehensive coverage and support to an assigned customer base
• Organizes and plans daily sales calls, with a target of 5-7 visits per day
• Conducts in-person visits to all assigned accounts monthly
• Adheres to The HOLT Aftermarket Sales Process: Pre-call Planning, Opportunity Identification, Opportunity Investigation, Proposal Presentation, and Business Closure
• Receives customer orders, serves as the primary point of contact, and supports education on parts and service programs
• Collaborates with internal departments to identify and pursue sales leads
• Supports the development and maintenance of quality improvement initiatives in safety, operations, financial performance, and customer service
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Strong knowledge of the On-Highway Truck industry and aftermarket landscape
• Effective sales techniques, including prospecting, overcoming objections, and closing sales
• Ability to build and sustain long-term customer relationships
• Proficiency in Microsoft Office Suite
• Critical thinking and analytical skills for problem-solving and decision-making
• Outstanding customer service and interpersonal communication skills
• Detail-oriented with strong organizational capabilities
• Ability to clearly convey information verbally and in writing to diverse audiences
• Competency in performing mathematical functions such as percentages, addition, subtraction, multiplication, and division
• Self-motivated with the ability to work independently or as part of a team in a high-volume environment
• Able to interpret technical documents, regulations, and professional literature
• Ability to read, write, and understand information
• Strong formal presentation skills for both small and large groups

Requirements

Education and Experience

• High school diploma or equivalent required; bachelor's degree in a related field preferred
• Minimum of one year of relevant work experience required; three or more years of On-Highway Trucking industry experience preferred
• Minimum of one year of direct sales experience required

Supervisory Responsibilities

• None.

Travel

• Extensive daily driving within assigned territory
• Occasional overnight travel
• Valid state issued Driver's License required

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• Regular communication with customers and colleagues; must be able to exchange accurate information
• Frequent standing, walking, and occasional bending, kneeling, and reaching
• Occasionally moves or transports items weighing up to 40 lbs. as necessary
• Requires use of visual and auditory senses for environmental awareness and safe work execution

Work Environment

• Primarily field-based with frequent use of company vehicle for customer visits
• Frequently works outdoors with exposure to varying weather conditions, noise, dust, and automotive shop environments
• Frequently works at a fast pace with unscheduled interruptions

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.