Afterhours Hotline Agent - Overnights (Part-Time) DMV

Strategic Management Services; Alexandria (VA); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company in healthcare support is seeking a part-time Afterhours Hotline Agent in Virginia. This remote position involves supporting the Compliance Resource Center's hotline services by receiving and documenting calls, assisting clients, and managing client support tasks. The ideal candidate should have an associate degree and strong writing skills. Hours range from 20 to 30 per week, with time and a half pay on holidays.

Qualifications

• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Access, Word).
• 1-2 years of Customer Service or Call Center experience preferred.

Responsibilities

• Organize and input client forms into CRC databases.
• Interview and engage each caller, accurately capturing conversations.
• Assist with routine metric reports and manage client contract folders.

Skills

Strong English writing and editing skills

Customer Service skills

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Afterhours Hotline Agent - Overnights (Part-Time) DMV

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Afterhours Hotline Agent - Overnights (Part-Time) DMV

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Join to apply for the Afterhours Hotline Agent - Overnights (Part-Time) DMV role at Strategic Management Services

Objective The Afterhours Hotline Agent (Remote) supports Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving hotline calls from individuals and preparing reports of information received from client employees reporting issues, concerns and wrongdoing in their organization. Additionally, the Afterhours Hotline Agent will be responsible for client support duties, such as, assisting new clients with initial setup, managing client support databases, and other associated duties.

The company provides all equipment and training.

This role is available to residents of VA, MD, or DC. Hours offered per week are approximately 20-30 (weeknights/overnights/weekends). Time and a half pay on holidays.

Sample shifts needed: Weekdays 8p-2:30a EST; and Weekends 1p-9p; 6p-1a EST

Essential Functions

• Organize and input client forms into CRC databases.
• Interview and engage each caller and accurately capture the conversation with caller by completing a written report.
• Assist with routine metric reports.
• Monitor and respond to CRC client support emails.
• Manage client contract folders for documentation accuracy.
• Provide client support and training for the hotline reporting system.
• Create and manage client support files.
  
  

Required Education And Experience

• Associate degree.
• Proficiency in the Microsoft Office Suite (Excel, Outlook, PowerPoint, Access, and Word).
• Strong English writing and editing skills.
  
  

Preferred Education And Experience

• Bachelor's degree.
• 1-2 years of Customer Service or Call Center experience.
• Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls. from Spanish-speaking callers.
  
  

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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