Afterhours Behavioral Health/EAP Consultant I

The Elevance Health Companies, Inc.; Atlanta (GA); Remote; USD 62,000 - 111,000; Full time

Job summary

Elevance Health is seeking an Afterhours Behavioral Health/EAP Consultant I to support the EAP service department with crisis intervention, assessments, and referrals.

This virtual, third-shift role offers flexibility, required in-person training sessions, and opportunities to assist members with accessing behavioral health benefits under their plan. Prior licensure (LPC/LCSW/LMFT/LMHC) and at least 3 years of relevant experience are required.

Qualifications

• Requires HS diploma or equivalent and at least 3 years of direct psychiatric and/or substance abuse experience.
• Current unrestricted license such as (but not limited to) LPC, LCSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Responsibilities

• Respond to initial customer contacts and requests for services; assess situation and determine appropriate action.
• Provide telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manage Critical Incident Stress Debriefing requests.
• Assess members and assist them in accessing behavioral healthcare benefits available under their health plan.
• Manage shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Skills

Crisis intervention

Customer service

Bilingual Spanish (plus)

Education

High school diploma or equivalent

Licensed professional license (LPC/LCSW/LMFT/LMHC)

Job description

Anticipated End Date: 2026-10-17 Position Title: Afterhours Behavioral Health/EAP Consultant I

Job Description: Anticipated job posting end date: 10/17/26 – Colorado Only Work location – Virtual This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face‑to‑face onboarding and skill development. Alternatelocations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Work hours: Tuesday - Friday 6pm-2:30am; Saturday 10:30a-7pm EST

Primary Duties

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client requests, assesses situation, determines appropriate course of action.
• Provides telephone and/or on‑site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Minimum Requirements

• Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Preferred Qualifications, Skills and Experiences

• MA/MS preferred.
• EAP experience is preferred.
• Previous call center experience is nice to have.
• Bilingual Spanish is a plus.

Locations

• California
• Colorado
• Nevada
• NewYork

Salary Range

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $61,680 to $111,024.

This salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. The range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Job Level: Non-Management Exempt

Workshift: 3rd Shift (United States of America)

Job Family: MED > Licensed/Certified Behavioral Health Role

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health.

We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.

Please visit the Contract Worker Community Page.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.