Aftercare Concierge

Discovery Point Retreat; Ennis (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Discovery Point Retreat is seeking an Aftercare Concierge to join our SETTING Program in Texas. The role coordinates individualized discharge and aftercare plans for clients transitioning from treatment to community-based services.

You will connect clients to outpatient therapy, housing, recovery resources, and support groups, document updates in EMR, and collaborate with clinical teams, providers, and families to ensure a smooth, sustained recovery.

Qualifications

• Associate or Bachelor’s degree in psychology, social work, public health, or related field preferred.
• 1–2 years of experience in discharge planning, case management, or recovery services.
• Familiarity with behavioral health systems, outpatient treatment models, and recovery resources.
• Strong organizational, communication, and follow-through skills.
• Compassionate, client-centered approach with cultural competence.
• Experience using EMR systems and referral tracking tools preferred.

Responsibilities

• Collaborate with clients with their clinical team, case management, and medical teams to understand client needs and discharge goals.
• Develop customized aftercare plans including outpatient therapy, psychiatry, IOP/PHP referrals, sober living, peer support, and alumni engagement.
• Coordinate referrals, obtain documentation, and confirm continuity of services prior to discharge.
• Communicate aftercare plans with clients and families to ensure understanding and agreement.
• Track and follow up on post-discharge referrals and outcomes.
• Maintain up-to-date lists of community resources, treatment providers, and recovery organizations.
• Support smooth transitions by helping schedule appointments and ensuring transportation or housing arrangements are confirmed.
• Provide documentation and updates in the EMR and client records.
• Assist in alumni programming initiatives and ongoing engagement efforts.
• Advocate for client needs, barriers, and preferences during discharge planning.

Skills

Discharge planning

Case management

Recovery services

Communication skills

Cultural competence

Time management

Education

Associate or Bachelor’s degree in Psychology, Social Work, Public Health, or related field

Tools

EMR systems

Referral tracking tools

Job description

We are looking for an Aftercare Concierge to join our team at our SETTING Program in (LOCATION)!

Job Summary

The Aftercare Concierge is responsible for coordinating individualized discharge and aftercare plans for clients transitioning from treatment to DMSO Dallas. This role ensures continuity of care by connecting clients to outpatient services, support groups, housing, and other recovery resources. The Aftercare Concierge acts as a bridge between the clinical team, outside providers, and clients’ support networks to promote sustained recovery and relapse prevention.

Essential Duties and Responsibilities

• Collaborate with clients with their clinical team, case management, and medical teams to understand client needs and discharge goals.
• Develop customized aftercare plans including outpatient therapy, psychiatry, IOP/PHP referrals, sober living, peer support, and alumni engagement.
• Coordinate referrals, obtain documentation, and confirm continuity of services prior to discharge.
• Communicate aftercare plans with clients and families to ensure understanding and agreement.
• Track and follow up on post-discharge referrals and outcomes.
• Maintain up-to-date lists of community resources, treatment providers, and recovery organizations.
• Support smooth transitions by helping schedule appointments and ensuring transportation or housing arrangements are confirmed.
• Provide documentation and updates in the EMR and client records.
• Assist in alumni programming initiatives and ongoing engagement efforts.
• Advocate for client needs, barriers, and preferences during discharge planning.

Qualifications

• Associate or Bachelor’s degree in Psychology, Social Work, Public Health, or related field preferred.
• 1–2 years of experience in discharge planning, case management, or recovery services.
• Familiarity with behavioral health systems, outpatient treatment models, and recovery resources.
• Strong organizational, communication, and follow-through skills.
• Compassionate, client-centered approach with cultural competence.
• Experience using EMR systems and referral tracking tools preferred.

Job Type

Full-time; exempt

Pay Range

$45,000 - $55,000 annually

Schedule

• Shift/schedule

Competencies

• Discharge coordination and resource linkage
• Interpersonal communication and empathy
• Time management and accountability
• Collaboration with internal and external stakeholders
• Crisis sensitivity and professionalism

Work Environment and Physical Requirements

• Facility-based role with time spent in office, treatment planning meetings, and direct client contact.
• May require occasional outreach to providers, transportation vendors, or support services.
• Requires sitting, use of a computer, and interaction with clients during high-emotion transitions.

Work Location

In person (LOCATION, TX)

FLSA Classification: This position is Non-Exempt and is eligible for overtime under federal and state wage and hour laws.

About the company

Discovery MSO is a provider of behavioral health services for adolescents and adults. We are dedicated to serving those in need by clearing pathways to gain access to life-changing addiction recovery services. At Discovery MSO we are committed to providing the highest standard of care for our clients. All our facilities are fully accredited by the Joint Commission and collectively offer the full continuum of care for our clients. We are opening facilities nationwide and searching for positive, hardworking individuals to join our growing company, and who want to make a difference in people’s lives. We are a passionate, results-driven behavioral health group with a program that specializes in behavioral health services for adolescents and adults. We provide accessible, reliable and effective behavioral health treatment options nationwide for any moment, in anyone’s recovery journey. We positively transform the lives of our clients and their families by helping them create safer, healthier and better lives for themselves, their families and their communities. Our values of kindness, innovation, agility and drive are vital to our success, and the success of our clients.

https://discoverypointretreat.com/