After Hours Supervisor

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 89,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Job summary

DESC (Downtown Emergency Service Center) in Seattle seeks an After Hours Supervisor to support housing projects with emergency consultation, staffing coverage, and smooth information sharing during nights and weekends.

You will interview, hire, and orient new on-call staff, coordinate with Project Managers to cover PTO and vacancies, and provide staff guidance on tenant, facilities, or crisis issues across programs.

Qualifications

• BA degree in social services or behavioral science preferred.
• Two years of experience coordinating staff.
• Two years of experience with homeless, mentally ill, or chemically dependent adults.
• Strong computer skills and ability to learn new applications.
• Ability to work with diverse staff and clients.

Responsibilities

• Coordinate staffing across housing projects to ensure coverage.
• Interview, hire and orient new on-call staff.
• Provide telephone and in-person consultation to staff on client, facilities, or personnel issues.
• Maintain web-based schedules for Housing & Entry Services Programs.
• Perform duties of a Residential Counselor across sites as needed.
• Support counselors in milieu therapy and crisis management.

Skills

Crisis management

Leadership

Coordination

Computing skills

Education

BA degree in social services or behavioral science

Job description

Job Type

Full-time

Description

Days Off: Monday, Tuesday, Wednesday, Thursday

Shift: Day (7:30am - 9pm)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage) , Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION

The After Hours Supervisor works closely with each housing project to provide emergency consultation around facilities, client or personnel issues, and to ensure there is adequate staffing for each shift. They will coordinate with the Project Manager or designee in ensuring PTO requests and call-offs are covered on each schedule. This position provides consultation to staff on issues related to tenants, facilities, or extraordinary occurrences by acting as housing After Hours Supervisor during their regular shift, to ensure smooth information sharing and follow up, with a Project Manager available as back-up support. This position is also responsible for interviewing, hiring and orienting new on-call staff for the housing program as assigned.

MAJOR DUTIES AND RESPONSIBILITIES

• Coordinate with each housing project, including the Shelter and to ensure adequate staffing is in place.
• Communicate regularly with each Project Manager (or designee) to ensure adequate coverage of staff PTO requests and to fill last minute vacancies.
• Interview, hire and orient new on-call employees.
• Provide telephone and in-person consultation to staff across housing projects on client, facilities, or personnel issues.
• Maintain web-based schedules for all Housing & Entry Services Programs.
• Perform all duties of a Residential Counselor, covering various sites as needed.
• Support Residential Counselors in their roles of milieu therapy, crisis management, and handling of daily building operations
• Take initial calls to the on-call supervisor. Provide feedback and consultation to staff. Coordinate with staff to ensure appropriate follow-up in the event of crises or other extraordinary occurrences.
• Refer calls to additional staff or departments as necessary.
• Address emergent staffing issues, including redeploying staff as needed across the program.
• Collaborate with Scheduler and project managers to create and maintain schedule for housing program.
• Centrally coordinate and oversee staffing levels across programs
• Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

• BA degree (social service or behavioral science preferred).
• Extensive relevant work experience may be substituted for degree, plus two years of experience with coordination responsibilities.
• Two years of experience working with homeless, mentally ill, or chemically dependent adults.
• Excellent general-purpose computer knowledge and computer skills. Comfort working in open source applications and/or ability to learn new computer skills very important. Strong computer application skills.
• Demonstrated crisis management ability
• Demonstrated leadership qualities
• Ability to drive personal or agency vehicle, valid Washington State driver’s license and insurable driving record, preferred
• Ability to communicate and work effectively with staff from various backgrounds and disciplines.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
• Subscribe to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$89,133.36 - $100,846.56