After-Hours Intake Specialist

Allied Restoration; Kent (WA); On-site; USD 34,000 - 39,000; Part time

Job summary

SERVPRO in Kent, WA is seeking an After-Hours Intake Specialist to support mitigation, restoration, reconstruction, and cleaning operations after regular business hours. The role handles after-hours calls, collects loss details, and coordinates dispatch to ensure fast, accurate service.

Qualified candidates will communicate well under pressure, perform precise data-entry, and maintain organized documentation, with company-provided equipment and a part-time schedule (Wed–Sun, 5:00 PM–7:00 AM).

Qualifications

• Strong verbal and written communication skills.
• Attention to detail and accurate data-entry.
• Ability to remain calm and professional when customers are stressed.
• Strong organizational skills and ability to prioritize multiple requests.
• Basic computer proficiency and ability to learn company software.
• Reliable availability during the scheduled after-hours coverage period.

Responsibilities

• Answer incoming after-hours calls from homeowners, property owners, and existing customers.
• Gather essential information regarding new property damage losses and service requests.
• Identify the urgency and type of assistance needed.
• Communicate professionally and help customers understand the next steps in the service process.
• Identify emergency water damage situations requiring water extraction and mitigation.
• Coordinate emergency board-up and roof-tarping requests involving damage to structures.
• Route emergency biohazard and specialized cleaning requests to the appropriate personnel.
• Contact and dispatch designated on-call mitigation supervisors and teams.
• Create and update customer and project files in WorkCentre.
• Prepare First Notice of Loss (FNOL) emails with dispatch details.
• Record customer information, loss details, and service expectations.
• Schedule inspections for new projects and non-emergency requests.
• Document existing customer concerns and route follow-up requests.

Skills

Communication skills

Data-entry

Organizational skills

Time management

Computer proficiency

Education

Work experience in related fields

Tools

WorkCentre

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

After-Hours Intake Specialist

Office Part Time Kent, WA, US

3 days ago Requisition ID: 1009

Salary Range: $25.00 To $28.00 Hourly

After-Hours Intake Specialist

SERVPRO | Part-Time | $25-$28 Per Hour

SERVPRO is seeking a dependable, detail-oriented, and customer-focused After-Hours Intake Specialist to support our mitigation, restoration, reconstruction, and specialized cleaning operations outside normal business hours.

This position is ideal for someone who communicates well under pressure, can quickly identify urgent service needs, and enjoys coordinating solutions for customers experiencing unexpected property damage.

As the first point of contact for after-hours service requests, you will play an important role in ensuring that new losses are documented accurately and the appropriate emergency response teams are notified and dispatched.

• Job Title: After-Hours Intake Specialist
• Employment Type: Part-time
• Pay Range: $25-$28 per hour, depending on experience
• Schedule: Wednesday through Sunday
• Coverage Hours: 5:00 PM-7:00 AM
• Equipment Provided: Company-issued phone and laptop
• Reporting To: Office Manager and Operations Manager

What You’ll Do

• Answer incoming after-hours calls from homeowners, property owners, and existing customers.
• Gather essential information regarding new property damage losses and service requests.
• Identify the urgency and type of assistance needed.
• Communicate professionally and help customers understand the next steps in the service process.

Emergency Service Coordination

• Identify emergency water damage situations requiring water extraction and mitigation.
• Coordinate emergency board-up and roof-tarping requests involving tree damage, roof damage, or exposed structures.
• Route emergency biohazard and specialized cleaning requests to the appropriate personnel.
• Contact and dispatch designated on-call mitigation supervisors, mitigation crews, reconstruction personnel, and other response teams.

Documentation and Administrative Support

• Create and update customer and project files in WorkCentre.
• Prepare First Notice of Loss (FNOL) emails with relevant job information and dispatch details.
• Record customer information, loss details, reported damage, access directions, and service expectations.
• Schedule inspections for new projects and non-emergency service requests.
• Document existing customer concerns and route follow-up requests to the appropriate manager or department.

Communication and Follow-Through

• Communicate critical job information to the appropriate on-call personnel.
• Escalate urgent matters when additional management support is needed.
• Maintain accurate records of intake activities, dispatch communications, and time worked.
• Ensure that required documentation and notifications are completed for each assignment.

What We’re Looking For

The ideal candidate is organized, dependable, professional, and comfortable handling time-sensitive customer calls.

Preferred qualifications include:

• Strong verbal and written communication skills.
• Excellent attention to detail and accurate data-entry skills.
• Ability to remain calm and professional when customers are experiencing stressful situations.
• Strong organizational skills and the ability to prioritize multiple requests.
• Basic computer proficiency and the ability to learn company software.
• Ability to follow established procedures and communicate effectively with multiple departments.
• Reliable availability during the scheduled after-hours coverage period.

Experience in property restoration, mitigation, insurance claims intake, dispatching, customer service, call center operations, or emergency service coordination is preferred.

Compensation and Equipment

The anticipated pay range is $25-$28 per hour, depending on experience and qualifications.

The position includes company-provided equipment, including an after-hours work phone and laptop.

A proposed Four-hour minimum payment provision applies on days when qualifying intake work totals less than four hours. When qualifying work exceeds four hours, compensation is based on actual qualifying time worked, subject to the company’s approved payroll policy and applicable wage-and-hour requirements.

Why This Position Matters

When property damage occurs after normal business hours, customers need a responsive, organized, and compassionate point of contact.

As an After-Hours Intake Specialist, you will help connect customers with the appropriate restoration professionals, coordinate emergency response efforts, and support the team in protecting properties and minimizing further damage.

Your communication and attention to detail will help ensure that every call receives the attention it needs.