After Hours Imaging Workflow Specialist I

Diversified Radiology; Denver (CO); Remote; USD 37,000 - 45,000; Full time

Job summary

An established industry player is seeking an After Hours Imaging Workflow Specialist to enhance the efficiency of radiology services. This non-patient facing role involves supporting Radiologists by managing the workflow of radiology imaging, ensuring timely patient care. The position offers a unique work schedule of 7 days on followed by 14 days off, allowing for a balanced work/life dynamic. With a focus on customer service and operational excellence, this role is ideal for individuals who thrive in a fast-paced environment and possess strong analytical and communication skills. Join a dedicated team committed to improving patient care through innovative solutions.

Benefits

Performance Bonus

Work/Life Balance

Flexible Schedule

Qualifications

• Customer service experience is essential for this role.
• Experience with PACS is preferred but not mandatory.

Responsibilities

• Manage radiology imaging workflow for emergent studies.
• Support Radiologists by managing workflow and enabling prompt reporting.

Skills

Customer Service

Analytical Skills

Communication Skills

Problem-Solving

Education

High School diploma or GED

Tools

PACS

Job description

After Hours Imaging Workflow Specialist I

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Diversified Radiology is a thriving and growing 75+ radiologist group founded in 1927 and partnered with US Radiology Specialists. Our practice is dedicated to providing quality, sub-specialized care and expertise in Denver, Colorado and throughout the nation via teleradiology. Our practice is truly ‘diversified’ providing diagnostic and interventional excellence to improve patient care with different hospital systems, independent outpatient imaging centers, tertiary care centers, community hospitals, specialty practices, and stand-alone ED and urgent care centers in 18 states and growing. Our case mix and complexity rivals that of teaching hospitals, but in a relaxed practice setting that values work/life balance.

This is a non-patient facing customer service role, assisting the company’s Radiologists and other Radiologists, by managing the radiology imaging workflow for emergent studies. Responsibilities include answering phones, retrieving and sending radiology images, locating and acquiring prior electronic exams, faxing reports or other paperwork, and following up on unread studies.

The primary goal is to support Radiologists in providing timely patient care by managing workflow to enable prompt reporting to referring facilities.

Training hours will vary from the scheduled work shift. The position involves 36-40 hours of training per week, transitioning into a regular shift of 7 days on, 14 days off.

Work Schedule:

• 7 on 14 off = Seven, 11-hour days, Monday through Sunday (77 hours), followed by 14 days off
• Shift hours after training: 7pm - 6am MST

Starting salary is $37,960 annually, with a 5% performance bonus.

Remote Working Requirements:

• Dependable dependent care for children during work hours
• Ability to work independently and remain in good standing
• Designated home workspace that is professional, quiet, private, and secure, compliant with HIPAA standards

Additional Requirements:

• High School diploma or GED
• Customer service experience
• Experience with PACS preferred

Essential Functions:

• Monitoring multiple systems, managing image transfers, requisitions, and report turnaround
• Quality control and system performance monitoring
• Managing patient information and study monitoring
• Liaising with DRC and partner facilities
• Operational troubleshooting and problem-solving
• Acting as a liaison with DRC Security during after-hours to enforce data security
• Coordinating data flow with Radiologists
• Providing technical administration, planning, documentation, and reporting
• Resolving service issues through customer communication and follow-up

Expectations:

• Analyzing information for quality decisions and actionable insights
• Strong planning, analytical, communication, technical, and decision-making skills
• Contributing to healthcare excellence with a caring approach
• Polite, respectful communication with colleagues and patients
• Offering assistance proactively and maintaining a professional image
• Timely attendance and completion of tasks
• Ability to work on-call shifts
• Participation in mandatory education and departmental meetings
• Maintaining confidentiality per HIPAA requirements

We are an Equal Opportunity Employer with a long-standing history of employing exemplary individuals at all levels, from radiologists to HR and IT staff.