After Hours Care Coordinator-HYBRID

ZipRecruiter; Massachusetts; Remote; USD 60,000 - 80,000; Part time

Job summary

A local healthcare provider is looking for an After Hours Care Coordinator to support their care team during nights and weekends. This remote/hybrid role involves resolving client issues, answering calls and serving as a fill-in caregiver when necessary. Ideal candidates will have a high school diploma, relevant certifications, and a passion for assisting seniors. Flexible scheduling and various benefits are provided.

Benefits

Telemedicine Health Care Services

Paid Sick Time

Flexible scheduling

Qualifications

• 1 year of experience in an administrative or customer service role, preferably in healthcare.
• Current HHA, CNA, LNA, RN certification or equivalent required.
• Passion for helping seniors.

Responsibilities

• Answer all phone calls outside of regular office hours.
• Resolve client service and scheduling issues.
• Serve as fill-in caregiver when necessary.

Skills

Communication skills

Problem-solving

Empathy

Education

High school diploma

Tools

Phone

Smartphone

Job description

Overview

Kind Senior Care is seeking a CNA, HHA, RN, or candidate with equivalent experience to join our team as an After Hours Care Coordinator who can support our care team in the field on nights and weekends and uphold our high standard of care. This position is remote/hybrid and requires local residency.

Purpose

The After Hours Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.

Main Duties

• Answer all phone calls outside of regular office hours (weekdays 4:30 pm–8:00 am; weekends or holidays 8:00 am–8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor the after-hours email and care log.
• Serve as fill-in Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements

• After hours staff must have reliable phone service and internet access throughout their shift.
• After hours staff must be available and able to answer and respond to incoming phone calls throughout their shift.
• When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, if they are able to meet the above requirements.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.

After-hours Scheduling Coordinator Qualifications

• High school diploma required.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Passion for helping seniors remain safe and independent wherever they call home.
• Valid driver’s license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.

Compensation

• Weekdays: Pay for 2.5 hours at $25/hour = $62.50/day.
• Weekends: Pay for 4 hours at $25/hour = $100/day.
• Holidays: Pay for 5 hours at $25/hour = $125.
• Any time worked beyond these guaranteed hours will be compensated at the regular rate of $25 per hour.

Why Kind Senior Care?

• We offer benefits to employees and their families, including Telemedicine Health Care Services and Paid Sick Time.
• We value work/life balance and provide flexible scheduling.
• We recognize caregiver performance with incentives, bonuses for performance and caregiver referrals, and more.
• We promote mutual, rewarding relationships between caregivers and clients, aiming for continuity of care and ongoing, consistent schedules.
• We are family owned and operated, not a franchise.

About us

Company website: KindSeniorCare.com

Kind Senior Care is an equal opportunity employer. All applicants will be considered regardless of national origin, race, color, religion, sex, disability status, veteran status, or other legally protected status.

Flexible work from home options available.