After Hours Care Coordinator

Commonwise Home Care; Charlottesville (VA); Remote; USD 30,000 - 50,000; Full time

Job summary

Commonwise Home Care is looking for an After-Hours Scheduler who is ready to take on a dynamic role focused on ensuring top-notch care for clients while coordinating with caregivers. This position requires strong problem-solving skills and the ability to thrive under pressure, ensuring shifts are filled promptly and effectively. With competitive pay rates and a supportive work culture, this role is perfect for someone looking to make a meaningful impact in home care.

Qualifications

• Strong problem-solving skills and composure in stressful situations.
• Able to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills for community and trust building.

Responsibilities

• Mastering the software 'Wellsky' for client and caregiver information.
• Providing morning reports about calls received.
• Handling emergent problems requiring quick thinking.

Skills

Problem-solving

Composure in stressful situations

Communication

Interpersonal skills

Attention to detail

Tools

Wellsky

Job description

Commonwise Home Care Company Profile

Commonwise is the region’s premiere home care provider and is experiencing significant growth. It offers competitive pay and benefits to its caregivers, treats them as professional colleagues, and prioritizes their well-being alongside clients. The work environment is mission-driven, engaging, dynamic, and joyful. At its core, the business is about caring for people: caregivers, clients, and staff. "Caring for others is life’s highest and best calling." If this resonates with you, this could be your ideal job opportunity.

Interested in learning more about our culture? Check out our social media: https://www.instagram.com/commonwisehomecare/

Expectations of After-Hours Scheduler:

Opportunity for either of the roles below:

Weeknights:

Monday - Thursday, 5pm - 8am

Pay Rate: $500 Flat Rate

Weekends:

Friday 5pm - Monday 8am

Pay Rate: $1000 Flat Rate

This position is remote; however, candidates must reside within a 30-mile radius of Charlottesville.

Role & Responsibilities:

1. Mastering the software “Wellsky” — the central system for all client and caregiver information. It is a robust system that requires some learning.
2. Providing morning reports to schedulers and care managers about calls received via email, including a "hand-off" call with the daytime scheduler at 8:00 am on Monday.
3. Communicating with clients and caregivers (via phone, email, and text) to ensure shifts are filled and feedback is collected (all hours).
4. Handling emergent problems, such as last-minute caregiver call-outs due to life events, weather, or illness, requiring quick thinking and action to fill shifts.
5. Exercising tact and patience when coaching caregivers and managing challenging client behaviors, especially with clients suffering from dementia or other illnesses.
6. Collaborating closely with clinical and recruiting team members.

Qualifications:

• Strong problem-solving skills
• Composure in stressful situations
• High energy, able to work under pressure and meet deadlines
• Excellent communication and interpersonal skills for community and trust building
• Ability to recharge and care for oneself
• Impeccable attention to detail and commitment to quality work

CHC300