AFSIM Trainer (Customer Success Specialist)

SIERTEK LTD; Bath Township (OH); On-site; USD 30,000 - 50,000; Part time

Job summary

SIERTEK LTD is seeking an AFSIM Trainer (Customer Success Specialist) to provide part-time support at Wright Patterson AFB. This position focuses on user engagement and training for Modeling, Simulation, and Operations products.

The ideal candidate will have strong communication skills and be an expert in AFSIM, responsible for developing instructional materials and delivering training events.

SierTeK is committed to equal opportunity in employment without regard to race, gender, or disability.

Qualifications

• Active day-to-day user of AFSIM.
• Experience in operational, analytical, modeling, or simulation environments.
• Strong verbal and written communication skills.

Responsibilities

• Develop onboarding materials for new users.
• Plan and conduct virtual and in-person training.
• Maintain user support information and training resources.

Skills

User training

Communication skills

Organizational skills

AFSIM proficiency

Job description

Job Title: AFSIM Trainer (Customer Success Specialist)

Location: Wright Patterson Air Force Base - Wright Patterson AFB, OH 45433

Position Type: Part Time

Overview

SierTeK Ltd. is seeking an AFSIM Trainer (Customer Success Specialist) to support a part‑time opportunity at Wright Patterson AFB. This role focuses on user adoption, training, and engagement for Modeling, Simulation, and Operations products and services. The candidate will act as a subject matter expert and advocate, helping users leverage AFSIM capabilities through onboarding, training, learning events, and continuous improvement of support resources.

Essential Job Functions

User Onboarding

• Develop and maintain onboarding materials designed to orient new and prospective users to MMO products and services.
• Create training content that introduces core product features, workflows, and best practices.
• Educate users on support processes, issue reporting procedures, and available assistance channels.

User Engagement and Customer Success

• Collect, analyze, and document user feedback regarding the effectiveness of training, support products, and services.
• Identify opportunities to improve user experience, training effectiveness, and customer satisfaction.
• Recommend enhancements and additional investments based on user needs and feedback trends.

Learning Content Development

• Design, develop, and maintain self‑paced and instructor‑led training materials.
• Ensure training resources remain current, accurate, and aligned with product updates.
• Integrate learning materials with documentation, knowledge bases, and other support resources.
• Review existing content regularly and identify outdated, redundant, or obsolete information.

Training Delivery

• Plan and conduct virtual and in‑person learning events for beginner and intermediate users.
• Develop and deliver specialized training sessions focused on advanced or domain‑specific AFSIM applications.
• Demonstrate effective application usage, workflows, and industry best practices.
• Provide hands‑on instruction and practical exercises to enhance user proficiency.

Knowledge Management

• Maintain comprehensive training resources and user support information.
• Ensure training materials are organized, accessible, and aligned with current product capabilities.
• Support continuous improvement initiatives for learning and support programs.

Qualifications

Minimum Position Requirements

• Active, day‑to‑day user of AFSIM.
• Demonstrated experience using AFSIM in an operational, analytical, modeling, or simulation environment.
• Proven ability to train, mentor, and support users of varying skill levels.
• Experience developing instructional materials, user guides, presentations, or online learning content.
• Strong verbal and written communication skills.
• Ability to present technical concepts clearly to both technical and non‑technical audiences.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience delivering virtual and in‑person technical training programs.
• Experience developing e‑learning or self‑paced training materials.
• Familiarity with customer success, user engagement, or technical support functions.
• Experience maintaining knowledge bases, documentation repositories, or learning management systems.
• Background in modeling and simulation, defense analysis, operational research, or military applications.

SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.