Afro Hair Stylist + Sales Assistant

Lush Limited; Oregon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks an Afro Hair Stylist + Sales Assistant to provide exceptional styling services at their new Shampoo Bar in Glasgow City. The successful candidate will deliver top-notch customer service, demonstrate expertise in Afro hair textures, and maintain high standards in store presentation. Full training and various benefits are provided, including discounts and holiday allowances.

Benefits

Holiday allowance

50% discount on Lush products and spa treatments

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

6 months’ full pay for parental leave

Flexible working

Qualifications

• Experience with hair styling on Afro textured hair and other hair types.
• Strong customer service skills.
• Knowledge of Lush products.

Responsibilities

• Deliver 5-star customer service at The Shampoo Bar.
• Provide hair styling services to clients based on their desires.
• Conduct hair product consultations.

Skills

Customer service

Hair styling

Knowledge of Afro textured hair

Job description

Afro Hair Stylist + Sales Assistant

Department: Retail

Employment Type: Permanent

Location: Glasgow City

Compensation: £12.60 / hour

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The team
As the inventors of the solid shampoo bar, we felt it was about time to open up our own Shampoo Bar, celebrating the revolution and leading by example in the hair care industry.

Lush Glasgow City has opened the newest UK&I Anchor Store on 1st December 2023. Our Anchor store opened with Lush Spa, Shampoo Bar, bespoke party & events space, florist and many other exclusive products and ranges. Our new Shampoo Bar supports the Anchor vision and shapes & creates a memorable shopping experience in the heart of Buchanan Street. With support of other Hair Stylists, Shampoo Therapists and the front of house team, you will be there to give seamless 5 star customer experience to provide the ultimate demo of a shampoo bar product with hair consultations bespoke to our customers wants and needs. When not actively with clients you will be a member of the shop floor sales team. This part of the job involves all activities that we expect of our Sales Assistants including, but not limited too, serving on the tills, stocking and stock rotation, in depth customer consultations and sales.

The Shampoo Bar
The Shampoo Bar is a salon space where customers can book in for a hair wash and style or self style. No cutting happens within our shampoo bar space.

A Lush Hair Stylist has exceeded in being a Shampoo Therapist, and can expertly style hair based on the customers desires, according to their needs and texture. Able to confidently deliver styles to suit everyone, ranging from coily Afro hair to straight hair, including locs. OR, becoming a specialist in a specific texture or technique (i.e Afro hair specialist or ‘curly blow dry’ specialist).

There may be opportunities to do session work on Lush photoshoots, or travel to work at festival events when ‘The Shampoo Bar’ has ‘pop ups’, assist at ‘Fashion Week’, and other such events.

Please note; ‘The Shampoo Bar’ does not offer cutting or colouring services and is washing and styling only.

What you’ll get

To set you up for success, you will be given thorough training, with the correct tools and guidance, on all things LUSH so you can complete your job role to the best of your ability. You will be expected to keep on top of your knowledge, with the addition of products through changing/seasonal ranges. You will be expected to share your knowledge with clients.

Key Responsibilities

• Responsible for delivering 5* customer service to paying customers at The Shampoo Bar.
• Primarily responsible for delivering a styling service, executing it to a high standard based on the desire of the client.
• Opening and closing the space based on the time of your shift, ensuring high quality safety and cleanliness and ensuring the space is presented beautifully at all times.
• Be an incredible representation ‘The Shampoo Bar’ brand and Lush hair product line.
• May be required to deliver the shampoo and condition part of the service when necessary, and should do so with a willing attitude.
• Will be required to have hair product consultations to establish the loves, wants and needs of the customer and make product recommendations for them. Including general customers of the shop as well as ‘The Shampoo Bar’.
• Be a team player and show consideration for your peers, reporting to the team leader of The Shampoo Bar.
• Skill swapping with the team, sharing your skills and experience with them and learning from your peers.
• Taking ‘All Are Welcome, Always’ seriously, ensuring every customer is treated with respect, care and are welcomed regardless of social status, gender, race, identity, age or ability.
• Ensuring your attitude is always solutions focused, presenting a can-do attitude, friendly, helpful and wanting others to thoroughly enjoy their experience.
• Taking ownership of and managing your own schedule of clients that have booked in with you.
• Must be a reliable team player to ensure customers receive the service they have booked in for.
• As we offer clients the option to self-style, you may be required to host the styling stations being on-hand to supply styling products and tools, ensuring safety of the customers is being taken care of.

Skills, Knowledge and Expertise

• Experience with hair styling on Afro textured hair as well as other hair types is essential
• Can achieve multiple looks through protective styling, such as; bantu knots, cane rows, two strand twists, flat twists, cornrows, braids, etc.
• Experience in working with paying customers in a salon environment is desirable but not essential.
• A good knowledge and understanding of how to use Lush’s Afro hair products
• Have an understanding of how to care for and maintain Locs
• Great understanding of different hair types and textures, understanding what each texture looks like, needs, and techniques to style to a desired finish.
• You should be passionate about hair and customer service.
• Needs a good understanding of the science of the hair and scalp, excited to learn more and lean into this passion at The Shampoo Bar.
• Extensive expertise of the Lush hair product range, including ingredients and their effects.
• A love of the Lush brand, its ethics and products.
• Must live near to the Glasgow City store and able to commit to travelling to and from each working day.
• To be excited to enhance natural Afro hair textures with the use of our specialist products, including henna hair dyes
• Exceptional customer service skills
• Organised approach to salon life
• Professional and client-focused
  
  

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

*qualifying period & hours required