AFR Import Gateway Specialist

DHL Global Forwarding; Hebron Estates (KY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical plans

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Hebron, Kentucky is hiring an Air Import Gateway Operations Specialist to manage the movement of customer air import shipments, coordinating with carriers and internal teams. You will input data, generate documentation, and ensure timely communications with customers to maintain service levels.

The role requires 2+ years in logistics or freight forwarding, strong Microsoft Office skills, and familiarity with CargoWise.

Qualifications

• Exceptional customer service skills
• Detail oriented with strong follow-up skills
• Proficient with Microsoft Office
• Minimum 2 years in Logistics / Freight forwarding
• CargoWise systems knowledge is a plus

Responsibilities

• Execute orders by confirming arrival times and coordinating with carriers.
• Input data, dispatch recoveries, and track shipments.
• Communicate with customers via email, fax, and mail.
• Work with air and ground partners to handle import shipments.
• Handle import shipment documentation and data entry.
• Respond to customer inquiries per policy.
• Proactively contact customers to improve satisfaction.
• Coordinate releases with air carriers and billing.
• Set up direct deliveries to customers.
• Manage file-level issues and exceptions; support projects.

Skills

Customer service

Detail oriented

Logistics experience

Microsoft Office familiarity

2+ years logistics experience

Tools

Microsoft Office (Word/Excel/Outlook)

CargoWise

Job description

Job Title: Air Import Gateway Operations Specialist

Job Location: Hebron, Kentucky

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Import Gateway Operations Specialist you will be responsible for the movement of our customer’s air import shipments by performing activities in the gateway operations.

Key Responsibilities

• Execute orders by confirming arrival times, coordinating with carriers, inputting data, and dispatching recoveries.
• Build relationships by responding timely to customer communications via email, fax and mail
• Work with air and ground transportation partners to handle import shipments
• Receive and track airfreight import consols through arrival into final destination.
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact and data input
• Communicate with and ensure release of the freight from air carriers
• Perform billing to internal customers and/or other offices
• Setup and coordinate direct deliveries to the customer
• Handle and manage all operational issues at file level regarding exceptions
• Additional projects as directed

Skills / Requirements

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook) preferred
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
• Cargo Wise systems knowledge is a plus

Pay Range

$23.36 - $31.14/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.