Affordable Housing Leasing Consultant (REF7452X)

FPI Management; Ormond Beach (FL); On-site; Full time

Job summary

Join a leading property management company as an Affordable Housing Leasing Consultant. In this full-time role, you will be the face of the community, engaging with potential and current residents, guiding them through the leasing process, and ensuring a high level of customer service. You'll be responsible for maintaining occupancy levels, implementing marketing strategies, and upholding fair housing laws. This is an exciting opportunity to grow your career in a supportive environment that values your contributions and offers comprehensive benefits. If you're passionate about helping others and thrive in a dynamic setting, this role is for you!

Benefits

Comprehensive compensation packages

Ongoing training

Career growth opportunities

Qualifications

• Familiarity with affordable housing programs like LIHTC and HUD.
• Minimum 1 year experience in Residential Property Management.

Responsibilities

• Interact with residents to assist with property tours and rental applications.
• Maintain occupancy levels and assist with marketing strategies.

Skills

Basic Computer Skills

Customer Service

Google Drive

Google Mail (GMail)

Internet Use

RealPage

Education

High School diploma or equivalency certificate

Tools

MS Office

Google Apps

Property management-related software

Job description

Affordable Housing Leasing Consultant (REF7452X)

• Full-time
• Unit Count: 260
• Location: T56 - San Marco
• Property Name: San Marco
• Hourly Pay Range: $15 - $16
• Bonus Eligible: Yes
• Employee Type: Regular
• Driving/License Required: Yes

Multifamily Property Management

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly processing rental applications, securing lease agreements from qualified persons, and assisting with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

DUTIES AND RESPONSIBILITIES

1. Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community.

2. Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests.

3. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Exhibit professional leasing techniques.
• Assist with the completion of the monthly Market Surveys and analysis.
• Assist with advertising and marketing strategies for the apartment community as needed.
• Exhibit closing ratios in regards to phone and walk-in traffic.
• Assist with ensuring that all online marketing sources are updated daily.
• Promote positive resident/management relations, to retain desirable residents.
• Assist with resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.

4. Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• May assist in periodic reporting requirements as requested.
• Report timely any/all injuries, illnesses, property damage through the proper reporting channels.
• React calmly and professionally in emergency, emotional and/or stressful situations.

5. Facility Maintenance

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Follow up on maintenance requests to promote resident communication and satisfaction.

6. Other

• Consistently and fairly enforce community rules and regulations.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct oneself in a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests.
• Responsible for meeting all training requirements for the position.
• Perform any and all functions as directed by the supervisor, including special project assistance.

Minimum Qualifications:

• Must have familiarity with affordable housing programs, including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software).

Skills Required:

• Basic Computer Skills
• Customer Service
• Google Drive
• Google Mail (GMail)
• Internet Use
• RealPage

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, managing over 850 communities across the country. We offer comprehensive compensation and benefits packages, ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.