Affordable Housing Community Manager

Asset Living; Rancho Cordova (CA); On-site; USD 44,083 - 46,838; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) with employer matching

Paid sick days

Company holidays

Job summary

Asset Living in Rancho Cordova is seeking a Community Manager to oversee the operations of a housing community. Responsibilities include personnel management, financial oversight, and ensuring compliance with safety and fair housing guidelines.

The ideal candidate will have at least 2 years of experience in affordable housing, combined with a high school diploma or equivalent, and will demonstrate exceptional leadership and customer service skills. The position offers a competitive hourly rate and comprehensive benefits.

Qualifications

• Minimum of 2 years’ experience with affordable housing programs.
• Ability to screen, hire, train, and develop on-site staff.
• Successful management of financial operations to optimize income.

Responsibilities

• Oversee entire operations of a housing community.
• Develop and implement resident retention programs.
• Ensure staff compliance with company policies.

Skills

Affordable housing programs

Personnel management

Financial management

Customer service

Marketing strategies

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Certified Apartment Manager (CAM)

Accredited Resident Manager (ARM)

Tools

On-site software

Job description

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Minimum of 2 years’ experience with affordable housing programs, including but not limited to LIHTC, HUD (Project Based Section 8, Section 236, PRAC, 811 PRA, USDA – Rural Development (515), HCD, HOME Funds and Bonds)
• Affordable Housing Accreditation (HCCP, HCP‑E, COS, BOS, TCS, CPO) or other applicable designations is preferred but not required.
• Personnel Management; regular/daily onsite attendance required; screen, hire, train, coach, and develop on‑site staff; ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with training benchmarks.
• Complete weekly/daily office & maintenance staff schedules and assignments.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Financial Management; achieve the highest possible net operating income through effective cost control, revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Develop yearly operating budgets/forecasts.
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges, ensuring they are submitted on time.
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices.
• Ensure property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management; develop yearly marketing plan and utilize marketing strategies & systems.
• Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Effectively show, lease, and move in prospective residents.
• Administrative & Maintenance Management; ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.
• Head emergency team for the property; ensure proper response and handling of all property emergencies within company guidelines to minimize liability.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on time (regular property inspections and tours).
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service).
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (walk units to ensure make‑ready and work orders are completed).

Education / Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or an equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on‑site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• The employee is regularly required to stand, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

License / Equipment

• Must have reliable transportation due to the emergency on‑call requirement.

At Asset Living, a variety of factors are considered in making compensation decisions, including skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual’s relevant experience for the role. Our comprehensive total rewards package includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401(K) with employer matching, and commission and performance bonuses as applicable. Full‑time employees also receive paid sick days and company holidays.

Salary Range : $32.00 per hour to $34.00 per hour

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety‑sensitive position and may be subject to additional compliance requirements.