Affordable Housing Care Manager

CJE SeniorLife; Chicago (IL); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive pay

Paid vacation and sick time

Employer-provided life insurance

Disability insurance

Retirement plan

Employee assistance program

Discounts for employees

Ongoing training and professional dev.

Job summary

CJE SeniorLife is a leading provider of services for older adults, dedicated to compassionate care and community engagement. This full-time, hybrid role supports residents in affordable housing communities, performing in-home assessments and coordinating referrals to ensure comprehensive, person-centered care.

You’ll manage a caseload of 25–35 residents, collaborate with housing staff and community partners, and document care plans in line with regulatory standards.

Qualifications

• Master's degree in Social Work (MSW) or related behavioral health field.
• Minimum 2 years of professional social work or care management experience with older adults.
• Current Illinois LSW licensure required.
• Must work toward Care Manager Certificate (CMC) with support.
• Knowledge of subsidized senior housing environments and aging-in-place models.
• Knowledge of HUD Section 202 and Section 8 housing programs, requirements, and resident eligibility guidelines.

Responsibilities

• Maintains an ongoing caseload of approximately 25-35 residents living within affordable housing communities.
• Screens, assesses, and documents the needs of new and returning clients.
• Collaborates with and guides Affordable Housing Service Coordinators in facilitating internal referrals and coordinating referrals to community-based resources.
• Performs comprehensive in-home and psychosocial assessments to identify client needs and support aging in place.
• Develops, implements, monitors, and reassesses individualized case plan goals using trauma-informed, person-centered approach.
• Provides in-person, in-home care management support as needed.
• Advocates for older adults during hospitalizations, rehabilitation stays, and transitions.
• Coordinates referrals and warm handoffs to counseling services and other resources to ensure continuity of care.
• Assists housing staff in identifying residents who may benefit from care management and connects them to supports.
• Serves as liaison between residents, families, housing staff, providers and community organizations to ensure coordinated service delivery.
• Collaborates with service coordinators through interdisciplinary meetings and case consultations to address complex needs.
• Provides timely telephone consultation for urgent housing-related concerns.
• Develops educational presentations for residents and staff on topics like APS reporting, aging concerns, and community resources.

Skills

MSW

LSW license

Care management

Housing knowledge

HUD Section 202/8 knowledge

Education

Master’s degree in Social Work (MSW)

Job description

At a Glance

• Compensation: $65,000 per year
• Employment status: Full-time; salaried, exempt
• Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m.
• Location: Delighter (CJE SeniorLife)
• Work arrangement: Hybrid; at least 2 days on-site per week, with regular visits to affordable housing communities
• Travel: Local travel between CJE affordable housing properties, resident locations, community providers, and meetings may be required
• Union status: SEIU Local 73 membership optional
• Application requirement: Resume required; cover letter strongly preferred.

About CJE SeniorLife

CJE SeniorLife is a leading provider of services for older adults, dedicated to enhancing quality of life through compassionate care, innovation, and community engagement. Guided by our mission to support older adults in living with dignity, purpose, and connection, we provide a comprehensive range of programs and services that meet the evolving needs of the communities we serve.

What You'll Do

• Maintains an ongoing caseload of approximately 25-35 residents living within CJE SeniorLife affordable housing communities.
• Screens, assesses, and documents the needs of new and returning clients.
• Collaborates with and guides Affordable Housing Service Coordinators in facilitating internal referrals and initiating and coordinating referrals to community-based resources.
• Completes comprehensive in-home and psychosocial assessments (e.g., health, financial, psychosocial, cognition, behavioral health, and functional status) to identify client needs and support successful aging in place.
• Develops, implements, monitors, and reassesses individualized case plan goals using a trauma-informed, person-centered approach that promotes coordination of care, advocacy, resource maximization, and elimination of service duplication.
• Provides in-person, in-home care management support as needed.
• Advocates for older adults and their support systems during hospitalizations, rehabilitation stays, discharge planning, behavioral health crises, and other transitions within the community.
• Coordinates referrals and facilitates warm handoffs to CJE Counseling Services, other community-based behavioral health providers, and other specialized resources to ensure the continuity of care.
• Assists Affordable Housing staff in identifying residents who may benefit from care management services and facilitate engagement with appropriate supports.
• Serves as a liaison between residents, families, Affordable Housing Service Coordinators, property management, healthcare providers, and community organizations to promote effective communication and coordinated service delivery.
• Collaborates with Affordable Housing Service Coordinators through regular interdisciplinary meetings and participate in recurring case consultation meetings with Affordable Housing leadership and the Senior Manager of Care Management Services to address complex resident needs.
• Provides timely telephone consultation for urgent Affordable Housing-related concerns.
• Develops and coordinates educational presentations for Affordable Housing residents and staff on topics such as Adult Protective Services (APS) mandated reporting responsibilities, common older adult mental health concerns, cognitive changes, in-home services, community resources, in-home safety and healthy aging.
• Maintains a regular presence in Affordable Housing buildings at a frequency determined jointly by Affordable Housing and Care Management leadership to build relationships with residents and staff.
• Documents assessments, care plans, case notes, referrals, interventions, goal updates, and reassessments in accordance with CJE policies, clinical standards, and regulatory requirements.
• Upholds CJE policies, procedures, and clinical standards throughout the client journey.
• Participates in individual and group supervision, quality improvement, program planning and development, and outreach activities to support care management services and Affordable Housing initiatives.
• Works independently while appropriately seeking supervision and consultation for complex or at-risk situations.
• Provides efficient, high-quality services that meet CJE standards.

What You'll Bring

• Required qualifications
  • At least a master's degree in Social Work (MSW) or a related behavioral health field.
  • At least 2 years of professional social work or care management experience working with older adults or other vulnerable populations.
  • Current Illinois LSW licensure is required.
  • Required to work toward Care Manager Certified (CMC) credential with support and training provided.
  • Knowledge of subsidized senior housing environments and aging-in-place models.
  • Knowledge of HUD Section 202 and Section 8 housing programs, requirements, and resident eligibility guidelines.
• Preferred qualifications
  • Experience in aging adults, behavioral health, care management, Section 8 202, and community-based services.
  • LCSW licensure is preferred but not required.

Why This Role Matters

Your work helps older adults remain connected to the services and support they need to live safely and independently in their homes. By addressing complex needs and strengthening coordination among residents, families, housing teams, and providers, you support more stable care and informed decisions during challenging transitions. Your guidance also equips Affordable Housing colleagues to respond effectively to residents' changing circumstances.

Benefits and Support for Eligible Full-Time Employees

• Medical, dental, and vision insurance
• Competitive pay
• Paid vacation and sick time
• Employer-provided life insurance, with optional spouse and dependent coverage
• Short-term and long-term disability insurance
• Retirement plan
• Employee assistance program
• Employee purchase and health club discounts
• Ongoing training and professional development

Work Arrangement

This role is hybrid, requiring at least two on-site days each week and regular presence in CJE affordable housing communities. Hybrid work, if offered, is offered to provide flexibility to staff, but remote work is a privilege subject to agency policy, operational needs, and satisfactory job performance.

Equal Opportunity Employer

CJE SeniorLife is proud to be an Equal Opportunity Employer and welcomes applicants of all backgrounds, experiences, and perspectives.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.