Affinity Consultant

MetLife; Tampa (FL); Hybrid; USD 78,000 - 104,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance

Life insurance

Paid time off

Incentive compensation

Job summary

MetLife in the United States seeks an Affinity Consultant to lead implementations and ongoing service for affinity partners and PEOs in Specialty Markets. You will manage projects, coordinate across sales, service, operations, technology, and external partners to ensure timely delivery and exceptional customer outcomes.

The role requires 7+ years in client service or related fields, strong analytical and communication skills, and proficiency with Excel, PowerPoint, Teams, and Outlook.

Qualifications

• 7+ years in client service, account management, implementation, project management or related roles.
• Strong analytical, organizational and communication skills.
• Proficiency in Excel, PowerPoint, Teams and Outlook.

Responsibilities

• Lead complex implementation and onboarding projects for affinity partners and PEOs across multiple stakeholders.
• Coordinate activities across sales, service, operations, technology, implementation and external partners.
• Oversee governance, risk, escalation tracking and executive status communications.
• Drive operational readiness including eligibility, billing, file feeds and benefit administration.
• Provide strategic consultation and strengthen long-term partner relationships.

Skills

AI fluency

Analytical

Communication

Excel

PowerPoint

Outlook

Team collaboration

Tools

Microsoft Office

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Affinity Consultant is responsible for serving as a trusted consultant to affinity partners and Professional Employer Organizations (PEOs), driving implementation, operational excellence, and ongoing service delivery across Specialty Markets in the United States. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to help expand and strengthen strategic partner relationships while delivering innovative benefit solutions that improve customer outcomes. In this role, you will lead complex implementations, influence cross-functional collaboration, and play a critical role in ensuring exceptional service experiences for affinity and PEO partners and their customers.

A top candidate must be commutable to a MetLife office - hybrid - 2 days in office.

Key Responsibilities

• Lead complex implementation and onboarding projects for affinity partners and Professional Employer Organizations (PEOs), establishing project plans, managing timelines, monitoring milestones, and driving successful delivery across multiple stakeholders.
• Manage cross functional project execution by coordinating activities across sales, service, operations, technology, implementation, and external partners to ensure alignment, accountability, and issue resolution.
• Oversee project governance, including risk identification, dependency management, escalation tracking, and executive status communications to ensure projects remain on schedule and achieve business objectives.
• Drive operational readiness by validating eligibility, billing, file feed, and benefit administration requirements while ensuring accurate setup, testing, and transition to ongoing service teams.
• Provide strategic consultation and relationship management for affinity and PEO partners, identifying opportunities to improve processes, enhance client outcomes, and strengthen long term business relationships.

Required Qualifications

• 7+ years of experience in client service, account management, implementation consulting, project management, benefits administration, insurance, affinity, PEO, or related customer-facing environments.
• Proven experience leading complex projects and implementations, including project planning, milestone management, risk mitigation, stakeholder engagement, executive communication, and successful delivery of business objectives.
• Demonstrated ability to influence and collaborate across cross functional teams, driving accountability, resolving issues, and managing multiple priorities in a fast paced environment.
• Strong analytical, organizational, and communication skills, with proficiency in Microsoft Excel, PowerPoint, Teams, and Outlook to support project management, reporting, and decision making.
• AI fluency required, including the ability to effectively leverage AI tools to improve productivity, analyze information, create communications and presentations, summarize data, identify insights, and enhance business outcomes while adhering to company guidelines.

Preferred Qualifications

• Professional Employer Organization (PEO) experience, including implementation, client service, account management, or partner relationship management.
• Project Management Professional (PMP) certification or demonstrated experience leading complex, cross functional projects and implementations.

The expected salary range for this position is $78,000 - $104,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the 'World's Most Admired Companies', Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.