Affiliate Marketing Account Specialist

Rakuten Advertising; San Mateo (CA); On-site; USD 51,000 - 87,000; Full time

Job summary

Rakuten Advertising in San Mateo, CA is seeking an Account Specialist to support day-to-day execution of client affiliate marketing programs, collaborating with Account Managers, clients, and publisher partners to deliver timely, accurate service.

You will support accounts in the finance vertical, helping implement marketing strategies that expand market reach, increase publisher engagement, and maximize digital marketing investments.

Qualifications

• 1–2 years of relevant experience in client services, digital marketing, affiliate marketing, or related fields.
• Bachelor’s degree in Business, Marketing, Communications, Economics, or related field (or equivalent practical experience).

Responsibilities

• Serve as a key point of coordination between publishers, advertisers, Account Managers, and clients.
• Update client offers, creative assets, and program communications as needed.
• Audit creative and placements based on account team and/or client requirements.
• Monitor client support emails and calls; respond directly or route inquiries appropriately.
• Track and help resolve client issues promptly, escalate as needed to ensure timely resolution.
• Review affiliate/publisher websites to identify optimization opportunities.
• Monitor projects and timelines to ensure deadlines are met and deliverables stay on track.
• Prepare, run, and organize performance reporting for internal and client use.
• Build prospect lists using reporting insights and independent research.

Skills

Client services

Digital marketing

Affiliate marketing

Project management

Education

Bachelor's degree

Tools

Excel

PowerPoint

Rakuten tools

Job description

Rakuten Advertising in San Mateo, CA is seeking an Account Specialist to support day-to-day execution of client affiliate marketing programs, collaborating with Account Managers, clients, and publisher partners to deliver timely, accurate service.

You will support accounts in the finance vertical, helping implement marketing strategies that expand market reach, increase publisher engagement, and maximize digital marketing investments.