AF FCC Expanded Child Care Program Manager.

Air Force Services Agency; Del Rio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Air Force Services Agency in Texas seeks an experienced administrator to support the AF FCC ECC program and community-based child care operations, serving as the primary point of contact for internal and external customers. You will maintain online systems, process requests within 24 hours, prepare briefs, and develop marketing materials.

Responsible for provider payments, tax information, and budget tracking in a fast-paced environment.

Qualifications

• Bachelor's degree in a field related to child development.
• Progressive experience in child and youth programs and early childhood settings.
• Effective written and oral communication.
• Extensive Microsoft Office product experience.
• Experience with automation software and interacting with diverse personnel.

Responsibilities

• Provide administrative support to the AF FCC ECC program and community-based child care operations.
• Maintain up-to-date information in online systems (e.g., AF FCC Subsidy, myFSS, CYPBMS).
• Process requests within 24 hours via email, phone, or myFSS cases.
• Prepare briefs, background papers, and other correspondence.
• Develop and update marketing materials as needed.
• Manage provider payments and tax information to ensure timely processing.
• Maintain budget/actual spreadsheet for each expense.
• In the absence of an FCC Coordinator, serve as the FCC for the location.
• Establish relationships with A1SOC, partners, families, and providers.

Skills

Independent work

Oral and written communication

Judgment and decision making

Customer service

Education

Bachelor's Degree in child development or related field

Tools

Microsoft Office

Automation software

Job description

Duties Provides administrative support to the Air Force Family Child Care Expanded Child Care (AF FCC ECC) Program and community- based child care operations by serving as the focal point for internal and external customers. Enforces family child care program management policies and regulations to protect children and the Air Force. Maintains up-to-date information in the online systems (e.g., AF FCC Subsidy, myFSS, CYPBMS). Processes requests (e-mail, phone calls, myFSS cases) within 24 hours. Transmits and receives documents and messages electronically and telephonically. Informs and disseminates family child care regulatory information. Prepares briefings, bullet background papers, and other correspondence as required. Develops/updates marketing materials as needed. Anticipates need for information, gathers and summarizes information from files, and prepares material/ documents for use in responding to inquiries, recognizing which information is, or is not, relevant to issue at hand. Ensures provider's payments and tax information are processed on time. Tracks all system issues. Reviews and updates as needed online help documents. Develops, presents, and evaluates training specific to AF FCC ECC and community-based child care operations. Establishes, develops, and maintains effective working relationships with the A1SOC, community-based partners, and installation leadership/personnel, families, and providers. Encourages providers to seek accreditation from the National Association of Family Child Care and Child Development Credential. Participates in special projects and initiatives and performs special assignments. Determines appropriate recommendations for unresolved or questionable problems and performs follow-up. Maintains the budget/ actual spreadsheet for each expense. In the absence of an FCC Coordinator at a Reserve or Guard Base, incumbent would serve as the FCC for the location. Performs other duties as assigned.

Requirements

• This position requires the incumbent to complete a background investigation with Childcare Checks with favorable results.
• This position requires the incumbent to complete a pre-employment Physical Examination.
• This position requires the incumbent to obtain and maintain a current record of immunizations.
• This position requires that the incumbent be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/24/2026

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Must have a Bachelor's Degree in a field of study related to child development. Must have progressive responsible experience working in child and youth programs and progressive responsible experience in early childhood settings. Progressive experience to communicate effectively, both orally and in writing. Must have extensive Microsoft Office product experience. Experienced in effectively interacting and dealing with a variety of personnel including high-ranking military and civilian personnel. Must be experienced in the use of automation software and related equipment.

Knowledge, Skills And Abilities (KSA's)

Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• Must be able to work independently and exercise sound judgment.
• NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

• Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION:

Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.