Analyst, Account Manager

CVS Health Corporation; Salt Lake City (UT); On-site; USD 44,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Wellness programs

Bonus eligibility

Job summary

CVS Health Corporation is seeking an Account Manager to support a defined group of client stakeholders across designated regions. You will balance strategic relationship management with day-to-day operational tasks, ensuring high client satisfaction and service excellence.

Responsibilities include leading meetings, coordinating with internal teams, and driving issue resolution across benefits, eligibility, claims, and provider access globally.

Qualifications

• 3 years of client relationship management experience required.
• Strong problem solving and issue resolution skills.
• Customer service excellence and professional communication.
• Strategic account management with healthcare operations focus.
• Experience with cross-functional collaboration and data-driven decisions.
• Ability to analyze performance data and report insights.
• Proven process improvement and project coordination skills.

Responsibilities

• Serve as the primary account management contact for designated client stakeholders.
• Provide proactive account management aligned with client objectives and contractual commitments.
• Lead client meetings, trainings, and presentations with operational updates and recommendations.
• Coordinate and resolve complex benefits, eligibility, claims, and provider issues globally.
• Collaborate with Operations, Clinical Services, Network Management, Claims, and Technology teams.
• Monitor KPIs and client trends to identify improvement opportunities and risks.
• Support global healthcare access initiatives with vendor and network partners.
• Identify gaps, root causes, and develop actionable solutions.

Skills

Client relationship management

Problem solving

Customer service

Strategic account management

Healthcare operations

Cross-functional collaboration

Executive communication

Data analysis

Performance reporting

Process improvement

Project coordination

Education

Bachelor's degree in healthcare or related field

Job description

We’re building a world of health around every individual—shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger–helping to simplify health care one person, one family and one community at a time.

Position Summary

The Account Manager is responsible for managing and supporting an assigned segment of one of Aetna International's largest and most complex global client relationships. This role serves as the primary point of contact for a defined group of client stakeholders within designated geographic regions, providing strategic account management, operational support, and consultative guidance to ensure a high level of service and client satisfaction.

Operating within a highly customized service environment supporting globally distributed populations, the Account Manager partners closely with client contacts, internal business partners, and external vendors to resolve complex issues, drive service improvements, and execute account strategies aligned with client objectives and organizational goals.

The successful candidate will balance strategic relationship management with day-to-day operational support, while navigating complex healthcare and administrative challenges across multiple regions, cultures, and time zones.

Key Responsibilities

• Serve as the primary account management contact for assigned client stakeholders within designated geographic regions, building trusted relationships and ensuring a high level of client satisfaction.
• Provide proactive account management support aligned with client objectives, contractual commitments, and organizational business goals.
• Lead client meetings, training sessions, and presentations, communicating operational updates, service enhancements, trends, and recommendations.
• Coordinate and resolve complex issues involving benefits administration, eligibility, claims processing, provider reimbursement, medical assistance, care coordination, and access to healthcare services worldwide.
• Partner with internal departments including Operations, Clinical Services, Network Management, Medical Assistance, Claims, Product, and Technology teams to drive timely issue resolution and enhance service delivery.
• Monitor service performance, client trends, escalations, and key performance indicators (KPIs) to identify opportunities for improvement and proactively address service risks.
• Support global healthcare access initiatives by collaborating with vendor and network partners to address provider access challenges and improve network adequacy within assigned regions.
• Identify service gaps, determine root causes, and develop actionable solutions to enhance the client and member experience.
• Develop and deliver ongoing education, training, and communication programs for client stakeholders to support a continuously changing population, ensuring awareness of benefits, processes, resources, and available services.
• Create and maintain educational materials, account resources, and training content to support onboarding and knowledge transfer for newly assigned client contacts and stakeholders.
• Ensure adherence to service level agreements (SLAs), standard operating procedures (SOPs), compliance requirements, and escalation protocols.
• Coordinate and support member-facing communications, educational materials, provider directories, client microsites, and other account-specific resources to ensure accuracy and alignment with client expectations.
• Serve as an advocate for client needs by effectively communicating priorities and business requirements across cross-functional teams.
• Support implementation of process improvement initiatives that enhance operational efficiency, consistency, and service outcomes.
• Maintain accurate account documentation, issue logs, service reports, and action plans to ensure effective communication, follow-through, and accountability.
• Manage time-sensitive communications and client requests across multiple geographic regions and time zones with professionalism, urgency, and responsiveness.
• Identify emerging trends, risks, and opportunities impacting client populations and provide recommendations to improve healthcare access, member experience, and overall account performance.

Required Qualifications

• 3 years experience in Client Relationship Management
• Problem Solving and Issue Resolution
• Customer Service Excellence
• Strategic Account Management
• Healthcare Operations and Service Delivery
• Cross-Functional Collaboration
• Executive and Client Communication
• Data Analysis and Performance Reporting
• Process Improvement
• Project Coordination

Preferred Qualifications

• Global Healthcare and International Benefits Knowledge
• Stakeholder Education and Training
• Vendor and Network Management
• Global Cultural Awareness

Education

Bachelor's Degree or equivalent years of service in the health care industry.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$43,888.00 - $76,500.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.